Partner Relationship Specialist – Malay Speaker

About the Position

Apply for Partner Relationship Specialist – Malay Speaker and join our team where you'll convert leads into active partners and achieve sales KPIs.

Responsibilities

• Proactively contact all newly registered leads through phone calls, messaging platforms, and online meetings to convert them into active partners
• Achieve individual activity and conversion KPIs, including calls made, meetings conducted, and partner activations, in line with Business Development objectives
• Qualify incoming leads by understanding their business needs, motivations, and potential, while presenting the company’s products and partner program effectively
• Activate, nurture, and develop partners throughout the early stages of their lifecycle until they are ready for a successful handover to a Partner Relationship Manager (PRM)
• Manage a high volume of leads efficiently, ensuring timely follow-ups and maximizing every business opportunity
• Deliver an outstanding customer experience throughout the sales and onboarding journey
• Maintain accurate and up-to-date records of all customer interactions, pipeline progress, and outcomes within the CRM system
• Identify when partners have reached the required activation level and coordinate a smooth, well-documented handover to the assigned PRM
• Collaborate closely with PRMs, Marketing, and Onboarding/Support teams to ensure seamless communication and information flow
• Share insights on lead quality, customer objections, and recurring questions to continuously improve sales scripts, marketing campaigns, and conversion strategies

Requirements

• Experience in inside sales, telesales, lead qualification, account activation, customer support, or a similar high-volume client-facing role. Experience within financial services or fintech is an advantage but not mandatory
• Strong ability to communicate confidently across multiple channels, including phone calls, WhatsApp, Telegram, email, and virtual meetings
• Excellent verbal and written communication skills with the ability to quickly build rapport and trust with partners from diverse backgrounds
• Strong sales, negotiation, and objection-handling skills with persistence to effectively nurture and re-engage hesitant or inactive leads
• Demonstrated success in achieving activity and conversion KPIs within a sales-driven environment
• Excellent organizational and time management skills with the ability to manage multiple leads simultaneously
• Ability to quickly learn and confidently present the company’s products, services, and partner program
• High level of integrity, accountability, and professionalism
• Comfortable working in a fast-paced, high-pressure, multicultural, and global environment
• Strong team player who collaborates effectively with cross-functional teams
• Fluency in English and Malay is required

We Offer

• Experience a dynamic and engaging work environment
• 16 paid vacation days per year
• 14 paid sick leave days per year
• 11 days Public holidays
• Medical insurance
• Dental expenses reimbursement
• Parking and commuting reimbursement
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

About the Company

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