About the Position

Patient Enrollment Specialist

Cebu, Philippines

FULL_TIME

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines, providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Responsibilities

Outbound Dialing & Lead Coverage

Work assigned, prioritized segments of the eligibility roster provided by the client (e.g., by partner practice, payer, or priority tier).
Call patients following the standard sequence of prior touchpoints (introductory letter, physician email, etc.).
Follow the defined call cadence and maximum attempt policy per patient before a record is marked exhausted (cadence to be finalized jointly with the client).
Leave approved, compliant voicemails when a patient is not reached.

Sales Conversation & Enrollment Conversion

Deliver the client's value proposition using client-approved scripting and talking points.
Identify the patient's specific hesitation or objection and respond using the approved rebuttal framework.
Verify basic eligibility details on the call and correct any outdated roster data.
Secure the patient's electronic consent to enroll and capture all required intake fields accurately in the CRM.
Set expectations for what happens next - that a client's Onboarding Specialist will follow up to complete registration and arrange their reporting method.

Cross-Functional Communication

Hand off every enrolled patient cleanly to the Onboarding Specialist queue in the CRM with complete notes.
Flag data-quality issues on the roster back to the client promptly.
Escalate complex objections, eligibility questions, or payer/coverage concerns to the appropriate internal client contact.
Participate in recurring enrollment pipeline and performance review meetings.

Compliance & Documentation

Maintain accurate, complete CRM records and disposition codes for every call attempt.
Follow HIPAA guidelines and client's data-handling standards on every call.
Honor do-not-call requests immediately and document them in the CRM.
Use approved, patient-centered language in every call.

Requirements

Prior experience in outbound telesales, telemarketing, or phone-based enrollment - healthcare, insurance, or Medicare-related sales strongly preferred.
Demonstrated ability to work and convert a cold outbound list at volume.
Experience selling to or supporting the Medicare-age (65+) demographic.
Strong objection-handling and rebuttal skills.
Working understanding of Medicare Part B vs. Medicare Advantage basics, RTM/RPM program structure, and how the client fits into a patient's existing care.
Excellent verbal communication and active listening.
Comfortable with high call volume and repetitive outbound dialing.
CRM or dialer platform experience.
Basic familiarity with HIPAA and comfort following scripted compliance language.

Nice to Have

6 months to 1 year of experience in outbound sales, telemarketing, telesales, healthcare/patient enrollment, member services, or phone-based customer acquisition.
Typing speed of at least 40 WPM.
Ability to multitask effectively and work in a fast-paced environment.
English proficiency at the C1 level.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Comfortable using basic computer applications and learning new technology and platforms.
Experience with CRM, dialer, call-center, EMR/EHR, or patient management systems; Salesforce, HubSpot, Five9, or Outreach is a plus.
Basic understanding of HIPAA, patient privacy, and consent requirements, or willingness to learn and follow applicable guidelines.

We Offer

Competitive salary
Opportunity to work in a dynamic and innovative environment
Professional growth and development opportunities

Patient Enrollment Specialist

Job description