Patient Financial Counselor - Full-Time - Onsite

About the Position

Patient Financial Counselor - Full-Time - Onsite

We are seeking a dedicated Patient Financial Counselor to join our team at Munson Healthcare in Traverse City, Michigan. This full-time position offers a $4,500 sign-on bonus and a rewarding career in healthcare.

Responsibilities

• Perform quality assurance for in-house and post-discharged accounts by assisting uninsured and underinsured patients in establishing a financial resource for their healthcare needs.
• Assist patients in applying for governmental and/or state programs.
• Provide support in resolving insurance issues and continuously monitor various worklists for appropriate follow-up.
• Contribute to the team orientation of the Patient Accounts area and ensure proper communication with all department members.
• Handle questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.
• Provide cost estimates for patients anticipating hospitalization for MMC outpatient services or regular admissions.
• Interview patients and relatives requesting credit arrangements, counsel on payment options, and help obtain financial assistance through appropriate state or federal agencies.
• Obtain and review pre-admission information on scheduled outpatients and inpatients, resolve insurance issues, and provide financial advice as required.
• Accept deposits, issue receipts, and make payment arrangements on any unpaid balances.
• Verify insurance benefits on problem accounts for all third-party payors.
• Follow-up with insurance companies by telephone and letter to obtain payment, dictate and send collection letters as required, and handle problem patient correspondence.
• Make collection telephone calls and handle incoming collection calls.
• Interview prospective charity recipients, disseminate applications, and determine eligibility.
• Follow-up with the Department of Social Services and patients for documentation needed to complete applications.

Requirements

• Associate's Degree or two (2) years formal education or equivalent experience required.
• Two years' experience in customer service, healthcare, or business-related field.
• Knowledge of current third-party payer reimbursement preferred.
• Above average oral and written communication skills and the ability to converse well on the telephone and in face-to-face situations is required. Applicant must be warm, friendly, and sensitive to the feelings and concerns of others.

We Offer

• Competitive salary
• $4,500 Sign-on bonus with a 2-year commitment
• Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling
• Free wellness platform for you and your family, plus personalized support for personal or family challenges
• Opportunities for professional growth through tuition reimbursement, in-person and online development, and access to our career hub

About the Company

Munson Healthcare

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Apply today and become part of the Munson family!