Polish & Czech Speaking Service Coordinator
Job description
About the Position
Are you a skilled communicator with a passion for delivering excellent customer service? Do you speak fluent Polish and Czech? If you’re looking for a flexible, hybrid role in a fast-paced and international environment, this could be the perfect opportunity for you! We are currently recruiting a Polish & Czech Speaking Service Coordinator for our office in Ghent, Belgium to support our growing operations.
About Us
We are a renowned company in the automotive industry, providing high-quality solutions and exceptional customer support across Europe. Our Ghent office plays a central role in managing customer relations and service coordination, particularly for Polish- and Czech-speaking markets. As our business continues to grow, we are expanding our team and looking for passionate individuals to ensure we maintain our high standards of service.
Position Overview
As a Service Coordinator, you will act as the main point of contact between our customers, service teams, and dealerships. You will manage inquiries and service requests from Polish- and Czech-speaking customers, ensuring smooth coordination of repair and maintenance schedules. Your role will involve excellent communication, organizational skills, and a commitment to customer satisfaction.
This is a hybrid position, allowing you to work 2 days in the office in Ghent and 3 days remotely, giving you both flexibility and the opportunity to collaborate closely with the team.
Responsibilities
- Be the first point of contact for Polish- and Czech-speaking customers, addressing inquiries, booking service appointments, and handling any issues or complaints.
- Coordinate repair and maintenance schedules with dealerships and service providers.
- Maintain clear and consistent communication between customers, service teams, and other departments.
- Monitor and track the progress of service requests, ensuring timely resolution and follow-ups with customers.
- Follow up on customer satisfaction after services are completed and address any further issues that may arise.
- Escalate unresolved or complex service issues to the relevant teams.
Requirements
- Fluent in Polish and Czech
- Excellent communication skills
- Organizational skills
- Commitment to customer satisfaction
We Offer
- Flexible, hybrid work arrangement
- Opportunity to work in a fast-paced, international environment
- Collaborative and supportive team
About the Company
We are a leading company in the automotive industry, dedicated to providing high-quality solutions and exceptional customer support across Europe. Our Ghent office is pivotal in managing customer relations and service coordination, particularly for Polish- and Czech-speaking markets.
© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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