Polish & German Speaking Service Coordinator

About the Position

Polish & German Speaking Service Coordinator

Our company is a leading automobile manufacturer with a strong presence in Belgium and across Europe. We pride ourselves on delivering exceptional customer service and maintaining high standards in all aspects of our operations. As we continue to expand, we are seeking a dynamic and multilingual individual to join our team as a Service Coordinator in our Ghent location.

Responsibilities

• Customer Support: Serve as the main point of contact for German and Polish-speaking customers, assisting them with service-related inquiries via phone, email, and other communication channels.
• Service Coordination: Coordinate service appointments and liaise with technicians to ensure timely completion of repairs and maintenance tasks.
• Issue Resolution: Investigate and resolve customer complaints or issues, striving to achieve the highest levels of customer satisfaction.
• Documentation: Maintain accurate records of customer interactions, service requests, and resolutions using our internal systems.
• Language Proficiency: Utilize your fluency in German, Polish, and English to effectively communicate with customers and colleagues.
• Shift Work: Work on a rotating schedule, including weekends and evenings, to provide round-the-clock support to our customers.
• Team Collaboration: Collaborate closely with other departments, including sales, marketing, and technical support, to ensure a seamless customer experience.
• Continuous Improvement: Identify areas for process improvement and contribute to the development of best practices within the customer service department.

Requirements

• Language Skills: Fluency in German, Polish, and English is essential for this role.
• Customer Focus: Strong customer service orientation with a passion for exceeding customer expectations.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Organizational Skills: Highly organized with the ability to multitask and prioritize tasks in a fast-paced environment.
• Problem-Solving Abilities: Proven ability to troubleshoot and resolve customer issues effectively.
• Automotive Knowledge: Basic understanding of automotive systems and services is a plus.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities
• Collaborative and supportive team culture

About the Company

Our company is a leading automobile manufacturer with a strong presence in Belgium and across Europe. We pride ourselves on delivering exceptional customer service and maintaining high standards in all aspects of our operations.