Principal Customer Success Manager, Public Sector UKI

About the Position

We are seeking a Principal Customer Success Manager for the Public Sector in the UKI region. In this role, you will guide clients through complex digital transformations and cloud migrations, ensuring they realize the full value of their Atlassian investments.

Responsibilities

• Build Strategic Trusted Advisor Relationships: Partner with senior civil servants, IT leaders, and transformation directors across UK & Ireland Public Sector accounts to align Atlassian solutions with their strategic digital mandates.
• Champion Cloud Migration & Digital Transformation: Guide public sector customers through major transformation initiatives, focusing on cloud migration scenarios, and help organizations transition seamlessly to Atlassian Cloud.
• Drive Value Realisation & Success Planning: Formulate and execute comprehensive Customer Success Plans and Executive Business Reviews (EBRs/QBRs), ensuring measurable ROI, high user adoption, and long-term customer health.
• Navigate Public Sector Procurement & Ways of Working: Leverage your understanding of government governance, data/security standards, and public sector procurement rhythms and frameworks to overcome adoption blockers and accelerate deployment timelines.
• Cross-Functional Alignment: Collaborate closely with Enterprise Sales, Solutions Engineering, Cloud Migration specialists, Product teams, and Atlassian Solution Partners to advocate for public sector requirements and ensure smooth customer lifecycle delivery.

Requirements

• Overall Customer Success & Public Sector Experience: 8+ years in Customer Success Management or a transferable customer-facing role supporting complex strategic accounts, including 3–5+ years working with, advising, or managing Public Sector organisations.
• Complex Enterprise Portfolio Management: Experience supporting strategic customers from major enterprise technology leaders.
• Cloud Migration & Digital Transformation: Hands-on experience advising customers on digital transformation journeys and navigating cloud migration scenarios.
• Public Sector Acumen: Strong familiarity with public sector ways of working, government governance, data and security considerations, and public procurement cycles and frameworks.
• Customer Value Realisation: Dedication to driving customer health, value realisation, and long-term partnership without managing a direct sales quota.
• Technical Curiosity & Tooling Familiarity: Working understanding of enterprise collaboration tools and solutions, with an openness to AI-driven productivity.

We Offer

Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

Locations

• London, United Kingdom
• Manchester, United Kingdom
• Birmingham, United Kingdom
• Edinburgh, United Kingdom
• Remote

Employment Type

• Full-time

Experience Level

• Senior