Principal Outbound Product Manager, Service Collection

About the Opportunity

Atlassian is seeking a Principal Outbound Product Manager for our Service Collection team. This role is pivotal in transforming enterprise service management and driving competitive advantage. The ideal candidate will work across multiple departments, including Product, Engineering, Sales, and Marketing, to turn our High Touch go-to-market strategies into repeatable successes.

About the Role

Service Collection is developing the next generation of enterprise service management: a governed, connected operating system that helps organizations transform how their people, technology, and services work together.

Responsibilities

1. Own the operating system for the priority plays

   • Translate the Service Collection High Touch GTM play strategy into clear operating plans, priorities, milestones, dependencies, and decision forums.
   • Establish a trusted view of play health across pipeline signals, customer evidence, product readiness, competitive risk, trust and compliance gaps, and execution blockers.
   • Run a lightweight monthly operating rhythm with play owners and cross-functional partners; increase cadence only when execution requires it.
   • Define the few decisions that need executive attention, bring well-formed recommendations, and drive closure rather than creating more meetings.
   • Connect beachhead-play signals to the broader Transformation & Compete motion so that field evidence compounds across the portfolio.

2. Turn enterprise field signals into product strategy

   • Build a systematic feedback loop across strategic accounts, win/loss evidence, customer advisory conversations, sales engineering, support, and implementation teams.
   • Separate recurring market evidence from one-off requests and distinguish table stakes, differentiated capabilities, packaging gaps, delivery gaps, and enablement gaps.
   • Quantify the commercial and customer impact of the most important gaps where data is available; make uncertainty explicit where it is not.
   • Produce concise, executive-ready briefs that answer: what is changing, why it matters, how strong the evidence is, what we should do, and what decision is required.
   • Make sure customer and competitive claims are evidence-backed, current, and usable by Product, Sales, Marketing, and leadership.

3. Lead cross-functional execution without formal authority

   • Align senior stakeholders across Product, Engineering, GTM, Finance, Legal, Security, Marketing, Customer Success, and executive leadership around a small number of outcomes.
   • Create clarity when ownership is distributed or ambiguous; make handoffs explicit and surface risks early.
   • Facilitate difficult trade-offs across customer impact, strategic differentiation, revenue potential, delivery cost, trust risk, and operational complexity.
   • Use written decision records, clear action owners, and measurable follow-through to keep momentum across time zones.
   • Represent the play strategy in selected leadership, field, and customer forums with confidence and precision.

4. Build durable mechanisms, not one-off heroics

   • Create reusable playbooks, templates, dashboards, briefing formats, evidence standards, and operating cadences that scale beyond one person or one account.
   • Establish definitions and measurement for play health, product readiness, trust readiness, competitive momentum, and field adoption.
   • Continuously improve the operating model based on what is and is not helping teams win.
   • Coach partners on how to use the mechanisms without becoming the permanent coordination bottleneck.

Requirements

• Required

  • Significant experience in product management, product operations, technical program management, enterprise strategy, solutions architecture, management consulting, or a closely related role in B2B enterprise software.
  • Experience working with complex enterprise customers and senior stakeholders across Product, Engineering, Sales, Security, Legal, or Customer Success.
  • Demonstrated ability to turn ambiguous customer, market, or competitive problems into a structured strategy and an executable operating plan.
  • Strong understanding of enterprise software buying, adoption, implementation, migration, expansion, and renewal dynamics.
  • Experience with one or more of: competitive displacement, enterprise transformation, platform strategy, trust and compliance, security products, regulated industries, or complex enterprise procurement.
  • Exceptional written and verbal communication. You can move from an executive narrative to evidence, requirements, trade-offs, and next actions without losing the thread.
  • Strong analytical judgment: you know how to distinguish fact, inference, hypothesis, and anecdote, and you do not overstate weak evidence.
  • Proven ability to influence outcomes through others without relying on formal authority.
  • Willingness to travel periodically for customer, field, and team engagements.

• Preferred

  • Experience in service management, IT operations, developer tooling, enterprise workflow, platform, security, compliance, or adjacent B2B SaaS categories.
  • Direct experience competing with or migrating from large incumbent platforms.
  • Familiarity with security and compliance concepts such as FedRAMP, SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, data residency, auditability, access control, and responsible AI governance.
  • Experience building field-to-product mechanisms, product-led sales plays, executive customer briefings, or competitive intelligence programs.
  • Experience with enterprise value engineering, business cases, pricing and packaging, or commercial strategy.
  • Experience operating across US, India, Australia, and other distributed teams.

The Attributes That Matter

• Strategic but operational: You can define the direction and still close the loop on the hard details.
• Evidence-led: You seek signal, label uncertainty, and change your mind when the evidence changes.
• Commercially literate: You understand how product gaps, trust friction, packaging, implementation, and competitive positioning affect revenue.
• Technically credible: You can earn the trust of engineers and security experts without pretending to be the deepest specialist in the room.
• Customer-grounded: You care about the customer's operating problem, not just the feature request.
• Low ego, high ownership: You give credit, surface risk early, and do what the outcome requires.
• Clear under pressure: You make complex topics simpler without making them simplistic.
• System builder: You leave behind mechanisms that make the organisation stronger.

We Offer

• Competitive Salary: Base pay ranges from $189,738 - $298,450 per year, depending on the geographic pay zone.
• Comprehensive Benefits: Health and wellbeing resources, paid volunteer days, and more.
• Equity: Potential for bonuses, commissions, and equity.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

Apply for this job