Principal Product Designer, SalesCRM

About the Position

Principal Product Designer, SalesCRM

Santa Clara, CALIFORNIA, United States

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Responsibilities

• Shape design strategy for Sales CRM alongside product and engineering leadership - from AI-native quoting flows to conversational selling experiences
• Own end-to-end design for complex product areas including CPQ - working through the full depth of configuration, pricing logic, and deal workflows
• Design with and for AI: conversational interfaces, agentic experiences, LLM-integrated workflows - as the primary interaction model, not an add-on
• Hold a high visual bar that trends toward consumer quality in an enterprise context
• Work fluidly across Figma and code - prototyping in front-end, exploring AI behavior through scripting, reviewing implementation with engineering
• Bring a business mindset to design decisions - you care about outcomes as much as craft
• Communicate design decisions with clarity and confidence in rooms with senior executives and cross-functional leaders
• Be a designer people want to think alongside - collaborative, direct, generous with craft

Requirements

• Basic Qualifications

  • Experience participating in the complete product development lifecycle of web and/or software applications.
  • Experience in user experience design or industry experience (corporate, software, web or agency)

• Preferred Qualifications

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • A seasoned design career - typically 12+ years - with meaningful depth on complex, data-rich enterprise products
  • Hands-on experience designing AI-native or conversational interfaces
  • Fluency in CPQ, CRM, or sales workflows - Salesforce, Logik, Apttus, Oracle CPQ, or similar a strong plus
  • Comfortable with code: React prototyping, prompt engineering, front-end collaboration with engineering
  • Strong Figma craft - component systems, auto-layout, design tokens
  • Visual sensibility that pushes toward consumer quality
  • Able to hold your own with executives and senior leadership while being easy to work with
  • Strategic instincts - you have a point of view on where this space is going and can articulate it clearly
  • Low ego, high craft - you lead through influence and quality of thinking

We Offer

• Base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP, matching donations
• Flexible time away plan and family leave programs
• Competitive On Target Earnings (OTE) incentive compensation structure for sales positions

About the Company

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.