Print Production Workflow Coordinator

About the Position

Print Production Workflow Coordinator

The Print Production Workflow Coordinator delivers exceptional client service through the management and execution of print production, reprographics, copy, and office services operations within a professional corporate environment. This individual serves as the primary onsite print production resource, independently managing workflow, prioritizing projects, and ensuring all print and document production requests are completed accurately, efficiently, and within deadline.

Responsibilities

• Serve as the sole onsite print production professional, independently managing daily print, copy, reprographics, and document production operations
• Coordinate and execute high-volume and complex print production requests, ensuring accuracy, quality, and timely delivery
• Assess incoming requests and determine the most effective production methods, equipment, and resources to meet client needs
• Monitor and prioritize workflow to successfully manage multiple projects and competing deadlines
• Conduct quality assurance reviews to ensure all deliverables meet client expectations and established standards
• Build and maintain strong relationships with client stakeholders through professional, responsive, and solution-oriented service
• Read, interpret, and fulfill requests received via email, phone, service tickets, and in-person interactions
• Maintain production equipment, including replenishing paper, toner, and supplies, and coordinating service support when needed
• Maintain required logs, operational reports, and workflow documentation
• Produce required reports on schedule
• Communicate proactively with clients and management regarding project status, priorities, deadlines, and potential issues
• Support office services functions including reception, copy, reprographics, print, scanning, food and beverage and mail services as needed
• Assist with conference room readiness, basic audio/visual setup, room configurations, and meeting support
• Provide hospitality support, including maintenance of pantries, kitchens, and common areas as business needs evolve
• Demonstrate sound judgment and the ability to resolve issues independently, escalating concerns appropriately when necessary
• Adhere to Williams Lea and client site policies, procedures, and service standards
• Use equipment, materials, and supplies in a cost-effective and efficient manner
• Lift and move paper, boxes, and production materials up to 50 lbs. as required
• Train new employees on policies and procedures

Requirements

• High school diploma or equivalent
• Minimum of 3-5 years of experience in print production, reprographics and copy services within a corporate, legal, financial services, or professional services environment
• Strong hands-on experience operating production print and reprographics equipment
• Demonstrated ability to independently manage workflow, prioritize competing requests, and meet tight deadlines with minimal supervision
• Experience handling high-volume print, copy, scanning, binding, finishing, and document production projects
• Basic understanding of conference room support, meeting services, and hospitality functions
• Professional appearance and demeanor with the ability to thrive in a highly visible client-facing environment
• Strong customer service and relationship-building skills
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to handle confidential and sensitive information
• Proven problem-solving abilities and sound decision-making skills
• Intermediate computer skills and proficiency in Microsoft Office
• Self-motivated, dependable, and capable of working independently as the sole onsite resource

Nice to Have

• Experience supporting legal, financial, consulting, or other professional services environments
• Experience working in a standalone onsite print center or independently managed office services operation
• Familiarity with mail services, shipping/receiving, and meeting support services
• Previous exposure to hospitality or workplace services functions

We Offer

• Competitive salary range: USD 20.53 - USD 28.70 per hour
• Comprehensive benefits package including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages
• Parental leave, adoption assistance, tuition assistance, and employer/partner discounts
• Opportunities for professional growth within the broader Williams Lea and RRD network in Boston
• Access to mentoring, cross-training, and exposure to additional service lines

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Location

Back Bay, Boston, MA

Schedule

40 hours per week, Monday-Friday 8am-5pm, with a 1-hour lunch break

Work Model

Fully onsite