Private Client Associate (Mid-Level)

About the Position

Join Wirex as a Private Client Associate (Mid-Level), supporting our Private clients by managing payment, card, account, and transaction-related requests while working closely with internal teams to deliver an exceptional, personalised service.

Responsibilities

• Act as a dedicated point of contact for Wirex Private clients and provide a personalised, white-glove service.
• Handle client requests across cards, payments, transfers, account functionality, limits, crypto, and other Wirex products.
• Take ownership of client issues from initial contact through to resolution rather than simply passing requests between teams.
• Communicate with clients clearly, confidently, and professionally, particularly when dealing with urgent or sensitive matters.
• Build strong relationships with clients and understand their individual needs, expectations, and preferences.
• Coordinate complex or high-value cases and ensure appropriate follow-up.
• Escalate issues when necessary while maintaining ownership of the overall client experience.
• Identify recurring client pain points and communicate them internally to help improve Private processes.
• Develop a strong understanding of Private clients, their businesses, financial behaviour, and use of Wirex products.

Requirements

• Previous experience in Account Management, Client Services, Relationship Management, or a similar client-facing role.
• Strong communication and interpersonal skills.
• A genuinely client-first mindset.
• Ability to take ownership and follow up on client requests, with strong attention to detail and organisational skills.
• Ability to remain calm and professional when dealing with demanding or high-value clients.
• Ability to work across multiple teams and navigate internal processes.
• High level of discretion and professionalism when dealing with sensitive client information.
• Excellent spoken and written English.

Nice to Have

• Experience working with VIP, premium, or high-value clients.
• Experience in fintech, banking, payments, crypto, or financial services.
• Willingness to quickly learn fintech, payments, and crypto products.

We Offer

• Premium tariffs for our products.
• Semi-remote work with flexible hours.
• Home office allowance.
• Virtual share options scheme after the probation period.
• Comprehensive medical insurance after the probation period.
• Generous holiday policy: 20 business days of paid leave.
• Paid sick leave, birthday leave, and anniversary leave.
• Length of Service Holidays.
• Opportunities to participate in online events for learning and enjoyment.
• Coworking space with facilities and parking compensation in Wrocław/Kyiv.

About the Company

At Wirex, we’re redefining how the world uses digital money. From launching the first crypto-enabled debit card to giving everyday users access to digital currencies and rewards, we’re making finance more accessible.

With more than 6 million users across 130+ countries, Wirex is building a future where digital currency works for everyone.

Type of Cooperation: B2B Contract.

Location: Fully remote (EU preferred, no sanctioned countries).

Working Hours & Schedule: Sunday–Thursday, (Full-time) 8 hours + 1-hour lunch break, based on location.