Process Manager

About the Position

We are seeking a Process Manager with 3 years of IT Problem Management experience to join our team in India.

Responsibilities

• Design and Own the Problem Management Process
• ServiceNow Configuration Optimization
• Define and document policies, processes, and procedures
• Process Metrics Analysis
• Continuous process improvement
• Stakeholder Collaboration
• Compliance and audit support

Requirements

• 3 years experience in IT Problem Management
• Advanced knowledge of ITIL 4
• 3 years of hands-on experience working with ServiceNow particularly in the Problem Management module
• Strong analytical and problem-solving skills
• Understanding process design principles
• Ability to assess risk and impact across complex IT landscapes
• Good communication and interpersonal skills with experience facilitating cross-functional discussions
• Ability to document policies, processes, and procedures clearly and effectively
• Cross-process knowledge to related processes (INM, CHM, SACM, RFF)
• Motivation to create new
• Teamwork

Nice to Have

• lean 6 sigma knowledge (certification is not a must)
• Fluent English knowledge, German is an advantage

We Offer

• Opportunity to work with a prestigious Great Place To Work® Certified company
• Be part of a leading IT and digital transformation company with a global presence
• Professional growth and development opportunities

About the Company

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a wholly owned subsidiary of T-Systems International GmbH. With a dedicated team of 3500+ employees, T-Systems India operates across Pune, Bangalore, and Nagpur, providing integrated end-to-end IT solutions to group customers. T-Systems offers vertical, company-specific software solutions for industries including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion.

Job Location

India

Additional Information

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