Process Manager

About the Position

We are seeking a Process Manager to join our team at T-Systems ICT India Pvt. Ltd., a leading provider of integrated IT solutions.

Responsibilities

• Ensuring recording of CIs in T-Systems Standard CMDBs
• Supporting data maintenance of CI records in T-Systems Standard CMDBs
• Setting up the process steps and WI document creations/updates
• Mandatory fields reconsideration, etc.
• Establishing data quality checks and deriving improvement measures
• SNOW ISP service requests improvements, granting approvals for various requests, and data correctness checks
• Providing CFM consultations to other areas of CMS
• Providing CFM trainings when requested/necessary
• Participating in project audits and workshops
• Interacting with engineers and architects when a new technology is introduced within CMS infrastructure
• Official KPIs advisory tracking, quality decreases, root causes, planning, mitigation, and reaching targets, general improvement of KPIs
• Internal KPI reporting, AD report, SNOW migration, etc.
• HP AM CDS and ITSM2 ServiceNow support of colleagues, providing know-how, data exports, reporting, approvals, etc.
• Data transformation and validation to manage consistency during database transfer towards ServiceNow

Requirements

• CMDBs
• Data quality
• Process management

About the Company

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Job Location

India