Product Designer (B2B / AI Products)

About the Position

Hi there! We’re CyberCare - a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

Our team builds the AI chatbots that now handle around 70% of incoming customer queries - for NordVPN, Surfshark, Saily and other Tesonet products. Millions of conversations, and we're now taking those bots to clients outside Tesonet.

You'd be the first designer on this product, and you'd own it - UX and UI, end to end, with the weight on UX. Right now our engineers design as they build. That ships features, but it doesn't make a coherent product - and the product is growing faster than that approach can hold. You'd define the system, the patterns and the direction, and you'd be the one deciding what good looks like.

Responsibilities

• Design features for our bot management systems, as well as the flows through which customers reach help.
• Own design and UX decisions end to end - you set the direction, and you're accountable for it.
• Uncover user experience issues and validate solutions by carrying out user interviews with the teams who work in our tools every day.
• Cooperate with Product Owners, Engineers and the rest of the team.
• Elevate the team across all product life-cycle stages by providing user-centric insights, mapping out flows, framing problems and designing interactions.
• Make clear and intuitive prototypes out of broad and complex ideas.
• Build the design foundations - components, patterns and the shared language that doesn't exist yet.
• Iterate on design solutions based on user testing, business and technical considerations.

Requirements

• Experience designing complex, data-dense B2B interfaces - admin panels, dashboards, configuration systems or internal tools.
• A strong ownership mindset - you find the problem yourself rather than waiting to be told what to design.
• Comfort with information architecture and workflow design, not just screens.
• Ability to build and document a design system from the ground up.
• Proficiency in Figma, and the ability to produce both lo-fi and hi-fi prototypes and argue for them clearly.
• Experience working directly with engineers through implementation, not handing off and walking away.
• Strong problem-solving and data-backed decision-making.
• AI tools in your daily workflow, and a view on where they help and where they don't.
• Evidence of shipping product design solutions.
• Fluency in English language.

We Offer

• Lots of freedom and ownership while developing amazing AI solutions for better customer experience.
• Office in a great location + option to work from home twice a week.
• Option to work from abroad for up to 30 days per year.
• Health insurance + fitness perks.
• Daily snacks to keep you fueled, plus fresh pastries every Friday.
• Regular team-building events to connect with your colleagues.
• Access to internal online courses, Tesonet training programs, a library of books, and all the resources you need to reach your full potential.

Compensation

• Gross salary - 3100-6000 EUR/month.

About the Company

Working at CyberCare

• Culture blend We’re a team of over 20 nationalities. We believe that being open, respectful, and welcoming different ideas helps us do great things together.
• Many ways forward Every role is created with a clear business purpose, without boxing people into a fixed path. Contribute to diverse projects, and grow your career in multiple directions.
• Growth mode Training programs, mentorship, and e-learning platforms – learn directly from global leaders and connect with professionals in rapidly growing tech companies in our network.
• Office-first We believe in the power of face-to-face collaboration complemented by Work From Home and Work From Anywhere days to support your lifestyle and productivity.
• Health at hand Enjoy a range of well-being benefits, from 24/7 on-site gyms and group workouts to 1:1 sessions with experts, private health insurance with flexible options tailored to your mental and physical health needs.
• Engage your way Engage in the ways that feel right for you, with no pressure to skip if it doesn’t align with your needs. From team-building activities and social events to workations, there’s something for everyone.
• Tesonet privileges From joint professional events and mentorship programs to endless career opportunities - we encourage our team members to make the most of the network and grow within it.