Product Manager - (Logistics, Service Automations)

About the Position

Product Manager - (Logistics, Service Automations)

As a Product Manager at Delivery Hero, you will play a pivotal role in shaping the service experience for millions of users across our 60+ markets. Your work will directly impact the efficiency, affordability, and sustainability of last-mile delivery, enhancing experiences for riders, end customers, and merchants globally.

Responsibilities

• Own critical automations within our support journey, including automations and image validation validators. Enable high-performing, autonomous AI Agents with your products.
• Balance user experience with the protection of the business. Aim to make service effortless while preventing bad actors from exploiting our automation.
• Drive product and business metrics. Own and improve squad KPIs, including automation rate, cost savings, and fraud prevention.
• Balance new features with technical health. Ruthlessly prioritize your roadmap to improve the user experience while maintaining system reliability (loading times, error rates, and uptime).
• Collaborate with AI Agent squads to drive deeper, seamless integration of AI capabilities into the user flow.
• Align and influence multiple stakeholders across the organization without direct authority.

Requirements

• 4+ years of product management experience in a cross-functional setup, with a proven history of delivering results.
• Strong problem-solving skills: Independently identify friction points in the user journey and deliver solutions in close collaboration with designers and engineers.
• Proactive requirements gathering, and the ability to specify pragmatic solutions at the domain level.
• Strong prioritization, with a solid grasp of technical trade-offs and opportunity costs.
• A data-driven mindset: Hold yourself accountable for specific user, product, and business metrics, with a track record of measurably improving existing products and launching new ones.
• Strong written and verbal communication to influence partners effectively, and fluent English.

Nice to Have

• Experience working on Service tooling (Help Center, chatbots, Agent CRM, etc.).
• Experience working with AI/ML-driven products and features.
• Experience utilizing AI to reshape the way of working within their squad.
• Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio.
• Background in Computer Science, Mathematics, Engineering, Business Management, or Economics.

We Offer

• Hybrid working model: Join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week.
• 27 days holiday with an extra day on the 2nd and 3rd year of service.
• Career development support: 1,000 € Educational Budget, Language Courses, Parental Support, and access to the Udemy Business platform.
• Health and wellness: Health Checkups, Meditation & Gym.
• Financial benefits: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan.
• Meal vouchers: Digital Meal Vouchers and Food Vouchers.
• Relocation support: Information and support for relocating to Berlin.

About the Company

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly, and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative, and ready to dive deep into meaningful work, you’ll fit right in.

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience-just let us know with an email to our Inclusion Officer at [email protected]. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Ready to join our team? If you’re excited to grow, collaborate, and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!