Production Support & Operations Engineer
Primary stack
Nice to have's
Job description
About the Position
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Stanowisko: Production Support & Operations Engineer
Miejsce pracy: Warszawa, Gdańsk
As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:
Production Support & Operations Engineer
Responsibilities
- Own RCA activities for production incidents, including diagnosis, resolution, and preventive actions
- Monitor production services, identify anomalies, and proactively address issues before they become incidents
- Design, implement, maintain, and improve CI/CD pipelines using GitHub Actions and related tooling
- Automate build, test, security scanning, and deployment processes
- Oversee day-to-day stability and alignment of Pre-Production and Production environments
- Maintain operational documentation, runbooks, known issues, and resolution procedures
- Collaborate with development and platform teams to troubleshoot issues and clarify operational requirements
- Identify recurring operational pain points and propose automation or tooling improvements
- Enhance observability through dashboards, alerts, and log queries
- Support service continuity initiatives and participate in disaster recovery exercises
Requirements
- Minimum 5 years of experience in IT operations, application support (2nd/3rd line), or a similar production-facing role
- Proven experience managing incidents end-to-end, from alerting and troubleshooting through RCA and prevention
- Minimum 2 years of experience working within ITIL processes including incident, problem, and change management
- Experience working in Agile delivery environments alongside development teams
- Excellent English communication skills (C1)
- Strong knowledge of Jenkins for building, maintaining, and troubleshooting deployment pipelines
- Hands-on experience with CI/CD pipelines, automation, and continuous improvement initiatives
- Excellent troubleshooting and problem-solving skills for complex production issues
- Proficiency with Splunk and Sysdig for log analysis and alerting
- Strong understanding of Prometheus and Grafana for monitoring, dashboards, and alert tuning
- Practical experience operating services running on Kubernetes, including pod health checks, log analysis, and service restarts
- Expertise in Ansible for controlled configuration changes in operational environments
- Strong knowledge of Docker and Docker Compose
- Basic scripting skills in Bash and Python for operational automation and data reconciliation
Nice to Have
- Experience with IBM Datastage operations
- Awareness of or willingness to learn Pega and Airflow
- Experience with Oracle and DB2, including querying, execution plan interpretation, and data incident analysis
- Understanding of ETL application behavior and REST API communication
- Experience supporting distributed systems and Kafka-based message flows
- Java or development background supporting understanding of solutions and integrations
We Offer
- Private medical care
- Co-financing for the sports card
- Constant support of dedicated consultant
- Employee referral program
About the Company
DCG Sp. z o.o.
Siedziba główna: ul. Towarowa 28, 00-839 Warszawa
Oddział: Aleja Grunwaldzka 50A, 80-241 Gdańsk
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| REGON: 141316780 |
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| NIP: 5222877930 |
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| KRS: 0001067305 |
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© DCG. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
IT Services,Financial Services,Telecommunications,Data Center Migration,Regulatory Compliance
About the Company DCG is a company that matches business needs with the ambitions of individuals. They value well-matched collaborations, helping candidates find environments where they can thrive and companies to build teams. Products, Services & Tech Stack Core Solutions: Recruitment Outsourcing Team Leasing Technologies & Frameworks: Checkpoint (VSS, VSX, URL) Fortinet (Fortimanager, FortiAnalyzer, UTM) VPN CISCO Orion (NPM, NCM) Infoblox VISIO Cisco ASA Firewalls Catalyst switches ISR routers Secunet SINA routing switching DMVPN IPSEC Windows stations telephony Wifi Linux/SQL IBM p-series Solaris Linux PRINCE2 PMP ITIL Remedy MS Project MS Outlook Project Scope & Target Clients Client Base: Corporations requiring network security policy and procedure creation. Corporations needing secure information exchange systems. Corporations relocating headquarters. Corporations needing compliance with local financial regulatory requirements. Corporations migrating critical business applications. Corporations separating Shared Service Centers. Engineering Scale: Projects involving optimization of network configurations. Projects involving secure data transmission in network environments. Projects involving relocation of corporate headquarters. Projects involving compliance with local financial regulatory requirements. Projects involving migration of critical business applications. Projects involving separation of Shared Service Centers.
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