Professional Services Engineer
Primary stack
Nice to have's
Job description
About the Position
Professional Services Engineer
Location
Canberra, Australian Capital Territory, Australia
Employment Type
Full time
About The Job
The Professional Services Engineer is responsible for delivering technical implementation, consulting, optimization, and customer enablement services for DDN high-performance data infrastructure. The role supports customers throughout the lifecycle of their environments, from planning and installation through configuration, performance tuning, knowledge transfer, and ongoing optimization.
Responsibilities
- Plan and execute customer installations, upgrades, expansions, migrations, and system health checks.
- Perform hardware installation activities, including inventory verification, rack-and-stack, cabling, power-on, and hardware health checks.
- Install and configure DDN storage systems, EXAScaler file systems, DDN Insight, and related software components.
- Configure file systems, client connectivity, authentication, networking, monitoring, and high-availability features.
- Conduct performance benchmarking, analysis, tuning, and capacity or infrastructure assessments.
- Troubleshoot complex hardware, operating-system, networking, file-system, and performance issues.
- Coordinate with DDN Support and Engineering teams for escalations, defects, replacement parts, and advanced technical resolution.
Requirements
- Validate customer environments against implementation prerequisites, including rack space, power, cooling, network connectivity, IP addressing, DNS, NTP, and remote access requirements.
- Lead or contribute to implementation schedules, risk and mitigation plans, acceptance testing, handover, and customer sign-off.
- Deliver customer demonstrations, technical workshops, and knowledge-transfer sessions.
- Produce installation documentation, configuration records, health-check reports, test results, and technical recommendations.
- Maintain accurate project, customer, and installed-base information.
- Travel to customer sites when required and provide remote implementation support across regional and international time zones.
Qualifications
- Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Technology, or a related discipline.
- 5+ years of experience in infrastructure engineering, storage, systems administration, data-centre operations, or a related field.
- Hands-on experience with Linux systems administration and troubleshooting.
- Experience implementing enterprise storage, HPC, AI, or high-performance computing environments.
- Strong understanding of IP networking, Ethernet, InfiniBand or other high-speed interconnects.
- Experience with file systems such as Lustre, NFS, or parallel file systems (gpfs).
- Ability to read system logs, interpret performance data, and troubleshoot issues methodically.
- Strong written and verbal communication skills.
- Ability to work independently while collaborating effectively with distributed technical teams.
- Willingness and ability to travel to customer sites.
We Offer
- Competitive salary
- Opportunity to work in a leading data infrastructure company
- Professional growth and development opportunities
- Collaborative and innovative work environment
About the Company
DDN is a leading provider of high-performance data infrastructure solutions, empowering organizations to harness the power of data. We are committed to delivering innovative and reliable solutions to our customers worldwide.
© Data Direct Networks. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
DataDirect Networks (DDN.com) is a world leader in massively-scalable storage platforms and solutions engineered for the Big Data and Cloud era. Our storage, processing solutions and professional services enable content-rich and high-data growth environments to achieve the highest levels of systems performance, scalability and efficiency.In solving today’s Big Data lifecycle management challenges at scale, DDN enables organizations to maximize the value of their information, everywhere. As the technology behind the world’s leading data-driven organizations, our customers include online content and social networking providers, high performance cloud and grid computing, life sciences, financial services, media production houses and security and intelligence agencies.
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