Professional Services Engineer - German Speaker

About the Position

NetApp is seeking a motivated Senior Professional Services Engineer with expertise in storage administration and deployment to join their global 24x7 Storage Operations team. This role provides Level 3 support, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades.

Responsibilities

• Provide Level 3 support for Platform and Managed Services customers
• Incident response and service requests
• Problem management and infrastructure improvements
• ONTAP upgrades

Requirements

Preferred Technologies

• Knowledge of Trident, Trident Protect, OpenShift, OpenStack, LogicMonitor, WAN, SAN, and DR technologies
• Experience with Windows Server, Linux administration, VMware vSphere, Cisco UCS, FlexPod, Commvault, and related infrastructure technologies
• Ability to support cloud infrastructure, networking, virtualization, servers, and S3-compatible object storage
• Familiarity with AWS, Azure, or Google Cloud Platform
• Relevant NetApp or cloud certifications are an advantage

Storage Expertise

• 8+ years of experience with NetApp storage administration and deployment (CDOT and 7-Mode)
• Strong experience with performance troubleshooting, firmware/OS upgrades, cluster switches, SAN fabric switches, and NetApp management tools including OnCommand Unified Manager, Performance Manager, and ActiveIQ
• Deep understanding of CIFS, NFS, iSCSI, Fibre Channel, snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, replication, security hardening, and performance tuning
• Experience with NetApp cloud and hybrid solutions such as Cloud Volumes ONTAP, StorageGrid, E-Series, Cloud Backup, data classification, and Amazon FSx for ONTAP
• Experience with storage backup, disaster recovery testing, and NetApp cluster deployments

Soft Skills & Process Knowledge

• Fluency in English with excellent verbal and written communication skills
• Understanding of AI and Generative AI tools for operational efficiency, troubleshooting, and documentation
• Strong stakeholder management, customer-facing, and collaboration skills
• Ability to lead technical activities, provide customer training, and serve as an escalation resource
• Knowledge of ITIL processes, managed services, outsourcing, and cloud operations
• Proactive, team-oriented, and solution-focused mindset

We Offer

• The role is based in Cork, Ireland and follows a hybrid work model
• Relocation assistance and visa sponsorship/support for qualified candidates relocating from across the EMEA region

About the Company

NetApp is a global leader in data storage and data management solutions, empowering organizations to harness the power of data.