Professional Services Manager- French Speaker - (Relocation to Porto, Portugal)

About the Position

Professional Services Manager - French Speaker - (Relocation to Porto, Portugal)

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

About the Role

This is a greenfield leadership opportunity to build and lead a new Professional Services Centre of Excellence.

As Professional Services Manager, you will own the setup, delivery, and scaling of implementation, deployment, training, and consulting services. You will define how projects are delivered, how teams are onboarded, and how customer engagements create long-term value.

The role combines strategic ownership with hands-on leadership and is ideal for someone who thrives in building teams, delivery frameworks, and customer trust from scratch. You will work closely with local teams across multiple European countries, contributing to a truly international collaboration environment where knowledge sharing and cross-border teamwork are key to success.

Responsibilities

Build & Lead the Team

• Recruit, onboard, and develop Professional Services consultants and delivery-focused roles
• Define team structure, utilization models, and career paths
• Build a strong delivery culture with high ownership and customer focus
• Act as escalation point for complex projects or customer situations

Onboarding & Knowledge Transfer

• Carry out and support onboarding programs for Professional Services team members
• Lead structured knowledge transfer from existing regions and experts
• Develop and maintain delivery methodologies, templates, and best practices
• Ensure consistent quality and predictability across all customer engagements

Project & Delivery Ownership

• Own the Professional Services project portfolio including implementations, upgrades, and training
• Ensure delivery aligns with agreed scope, timelines, and commercial targets
• Proactively manage risks, dependencies, and delivery challenges
• Continuously improve delivery efficiency and customer outcomes

Customer & Commercial Collaboration

• Act as a trusted advisor to customers throughout implementation and onboarding
• Collaborate closely with Sales on pre-sales support, scoping, and handover to delivery
• Ensure Professional Services engagements are delivered profitably and sustainably

Performance & Continuous Improvement

• Define, track, and improve KPIs such as utilization, delivery margin, on-time delivery, and customer satisfaction
• Optimize tools, processes, and delivery models to support scale
• Provide structured feedback to Product and Engineering based on implementation insights

Requirements

Core Skills

• Proven experience leading Professional Services, implementation, or consulting teams in a SaaS or software environment
• Demonstrated experience building or scaling delivery teams and service organizations, ideally in an international or multi-market context
• Strong background in project delivery, customer onboarding, and implementation governance

Languages

• Fluent in English and French (mandatory)

Communication

• Excellent verbal and written communication skills, with the ability to manage senior customer stakeholders and align internal teams
• Comfortable presenting delivery plans, managing expectations, and acting as an escalation point during complex customer engagements

Technical Skills

• Strong understanding of software implementation and deployment models
• Experience with project management methodologies and tools (e.g. Jira, MS Project, Asana, Monday.com or similar)
• Ability to translate technical concepts into customer-facing solutions
• Experience collaborating closely with Product, Engineering, and Sales teams
• Familiarity with delivery KPIs such as utilization, margin, on-time delivery, and customer satisfaction

Interpersonal Skills

• Strong leadership and coaching skills with a delivery-focused mindset
• Customer-centric, consultative approach to problem-solving
• Structured, proactive, and comfortable making decisions in complex delivery environments
• Ability to build trust with customers and motivate teams through change and growth

We Offer

• Hybrid Work: Rotational model, 1 week at the office and 1 week working remotely.
• Annual Payments: 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).
• Meal Voucher: €10.20 per working day.
• Vacation: 23 vacation days, plus 24th or 31st December off.
• Relocation Package
• Language Training: Access to group classes in Spanish, English, or French.
• Private Medical Insurance: Multicare coverage, starting after the probation period.
• Teambuilding: Join us for memorable afterworks and team activities!

About the Company

At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

• Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.
• Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join Nextlane and become part of the technological revolution in the automotive industry. Discover why we are a great place to develop your talent!

Location

• City: Porto
• Country: PT
• Type: Full-time