Project Manager Lead/Delivery Head

About the Position

CustomerTimes is looking for a seasoned Project Manager Lead/Delivery Head to lead the development of an AI-augmented platform that transforms how large pharmaceutical companies detect, triage, and resolve commercial data anomalies across distribution, retail, demand, and specialty data sources. This role sits at the intersection of deep pharma commercial data expertise and product leadership, requiring someone who understands the full data source ecosystem and the real-world pain points data stewards face daily.

Responsibilities

• Lead and manage the full lifecycle delivery of data programs and projects, from concept through implementation and adoption.
• Partner with business and technical teams to translate business needs into technical requirements and data solutions.
• Manage vendor relationships, including evaluation, pre-sales discussions, and ongoing vendor support.
• Create and maintain program roadmaps, delivery plans, and resource allocations to ensure successful outcomes.
• Act as the primary point of contact for executives and stakeholders, reporting on progress, risks, and mitigations.

Requirements

• 7–10+ years of professional experience in program/project management, delivery leadership, or related fields.
• Multiple examples of successfully delivered large-scale or enterprise programs.
• Proven experience in leading and delivering complex programs or projects, ensuring clear business impact and high client satisfaction.
• Strong ability to act as a bridge between business stakeholders and technical teams, translating business needs into actionable delivery plans.
• Excellent English communication and soft skills, including ownership, accountability, curiosity, and confidence in client-facing interactions.
• Demonstrated experience managing end-to-end delivery, including scope, timeline, budget, risks, and stakeholder communication.
• Track record of successfully delivering enterprise-level initiatives in dynamic, fast-paced environments.

Domain & Industry Exposure

• Experience in Healthcare & Life Sciences (Pharma / HLS) projects is required.
• Understanding of regulated or compliance-driven environments is a strong advantage.

Business Development & Commercial Involvement

• Direct involvement in business development activities, clearly demonstrated through:
  • Pre-sales support
  • Proposal/RFP contribution
  • Client pitches or solution shaping
  • Account growth or expansion initiatives
• Experience beyond pure delivery is expected.

International & Distributed Team Experience

• Proven experience working with or leading distributed, multicultural teams.
• Collaboration with teams based in India (delivery, engineering, data, QA, etc.) is a strong plus.

AI Exposure

• Experience in hands-on AI exposure is required. This does not need to be extensive, but candidates should demonstrate clear engagement with AI, such as:
  • AI/GenAI POCs or pilots
  • Small internal initiatives
  • AI-enabled product features

We Offer

• Competitive salary
• 100% remote opportunity
• Referral program
• Flexible work schedule
• Opportunities for professional growth and advancement
• A collaborative and innovative work environment
• Support for participation in professional development opportunities (webinars, conferences, trainings, etc.)
• Regular team-building activities and bi-annual company-wide events

About the Company

CustomerTimes is a leading company in the AI-augmented platform space, dedicated to transforming how large pharmaceutical companies manage their commercial data.