Senior SFMC Consultant

About the Position

We are looking for a Senior SFMC Consultant to join our team and help clients design, implement, and optimize Salesforce Marketing Cloud solutions. In this role, you will work closely with stakeholders to gather business requirements, translate them into functional solutions, configure Salesforce Marketing Cloud and Salesforce CRM, and support end-to-end project delivery.

You will act as a trusted advisor to clients, leading requirement sessions, participating in solution design, creating functional documentation, and collaborating with developers to ensure high-quality implementations that meet business needs.

Location: REMOTE

Working Hours: EST time zone

Responsibilities

• Work with clients and end users to gather, understand, and define business requirements
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
• Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Consulting on Marketing Cloud requests and configurations using MC
• Configurate Salesforce CRM as a part of solution development according to business requirements
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
• Engage with the customer on additional requirements and business needs
• Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements and associated process flows
• Assist with the scoping and planning

Requirements

• Proven Salesforce experience and Marketing Cloud experience to develop client or business solutions
• Proven knowledge of best practices on MC implementation projects
• English - Upper-Intermediate, Advanced will be an advantage
• Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Experience documenting user stories and creating to-be process flow diagrams
• Ability to effectively prepare and maintain the main documents/tools to meet the project needs
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Flexibility and willingness to do what it takes to get the job done
• Drive and desire to learn and grow both technical and functional skill sets

We Offer

• Opportunity to work remotely
• Flexible working hours within the EST time zone
• Engaging and challenging projects with leading clients
• Continuous learning and professional development opportunities
• Collaborative and supportive team environment

About the Company

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