Project Manager - SFMC

About the Position

Project Manager - SFMC

Location: Mettawa, Illinois, US

Contract Duration: 10 Months to 14 Months (Potential extension based on performance and business needs)

Salary Range: $45 to $50 per hour

Client Industry: Pharmaceutical

Job Mode: Hybrid (3 Times Onsite Tues-Thurs; Remote Mon & Fri)

Job Summary:

The Project Manager will support the day-to-day management of medium to high complexity CRM and digital marketing programs. This role will lead multiple projects across cross-functional marketing, technical, and external agency teams in a fast-paced environment. The position requires strong project planning, stakeholder management, requirements gathering, timeline management, and risk mitigation capabilities. The Project Manager will ensure marketing programs are delivered on time, meet quality expectations, and align with business and campaign objectives.

Responsibilities

• Manage medium to high complexity CRM and digital marketing engagements from project initiation through completion.
• Develop detailed project plans, work plans, timelines, status reports, proofing checklists, and project documentation.
• Lead multiple projects simultaneously across internal cross-functional teams and external agency partners.
• Facilitate project meetings, communicate project status, track action items, and follow up with stakeholders to ensure timely delivery.
• Monitor project activities, milestones, timelines, dependencies, deliverables, risks, and issues.
• Gather business requirements and translate them into clear functional requirements for technical teams.
• Coordinate with internal teams and agencies to ensure marketing data is loaded into marketing applications accurately and on schedule.
• Manage change requests and communicate impacts to project timelines, resources, and deliverables.
• Identify project issues, determine root causes, and recommend appropriate corrective actions.
• Review campaign performance, identify optimization opportunities, and communicate recommendations to marketing teams.
• Identify opportunities for standardization, automation, and process improvements to improve campaign delivery.
• Ensure project documents are complete, current, and appropriately archived.

Requirements

• Required Qualifications:

  • Bachelor's degree in Business, Marketing, or equivalent experience.
  • Minimum 3 years of hands-on project management experience.
  • Three to five years of experience in database marketing, CRM, email, digital, direct mail, or one-to-one marketing.
  • Experience managing multiple projects simultaneously in a fast-paced and dynamic environment.
  • Strong project planning, timeline, milestone, deliverable, risk, issue, and change management experience.
  • Ability to capture business requirements and translate them into functional requirements for technical teams.
  • Excellent written, verbal, and interpersonal communication skills.

• Preferred Qualifications:

  • Experience with Salesforce Marketing Cloud or similar marketing automation platforms.
  • Digital marketing or interactive agency experience.
  • Experience working with external marketing agencies.
  • Experience with campaign performance analysis and optimization.
  • Experience with process standardization and automation.

We Offer

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable.

About the Company

To discuss more about this job opportunity, please reach out to Deepak Arya (LinkedIn URL - www.linkedin.com/in/deepak-arya-8a79aa22a/), email your updated resume at Email - [email protected]. Thank you!