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Project Manager (Web/e-commerce)

Mticket·Salary not specified

Primary stack

CRMProject ManagementAPI

Nice to have's

Ticketing ExperienceHigh Load SystemsSite LaunchTechnical Processes

Job description

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About the Position

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Project Manager (Web/e-commerce)

Full-time

Європа+Україна


Фокус: підтримка сайтів, технічна інтеграція, робота зі старою системою та оптимізація продажів

About the Role

Посилити технічний менеджмент, взяти під контроль розвиток сайтів MTicket і Контрамарки, завершити інтеграцію старої системи з новою, прискорити запуск функцій та усунути поточні технічні проблеми, що призводять до фінансових втрат.

Responsibilities

1. Management of MTicket and Kontramarka Sites

  • Coordination of technical support and development of sites.
  • Setting tasks for development, layout, and design (landing pages, interface edits, modules).
  • Control of deadlines, quality, and compliance with business priorities.
  • Unification of widgets, modules, and duplicate elements.

2. Integration of Old and New Systems

  • Management of the process of freezing the old system and transferring its functionality to the new one.
  • Elimination of technical debt, control of priorities and critical tasks.
  • Collaboration with technical leads to close integration work.

3. Work with Technical Teams and Contractors

  • Interaction with CTOs and developers with clear control of deadlines.
  • Coordination of outsourced teams and contractors (design, development, integrations).
  • Acting as a "filter" between business and technicians: forming requirements, prioritization, and control of implementation.

4. Preparation of Technical Tasks (ТЗ)

  • Independent writing of complete technical specifications: design → UX → layout → functionality → technical nuances → acceptance criteria.
  • Verification of the compliance of technical specifications with the result.

5. Optimization of Payment Solutions and Sales

  • Control over the stability of payment solutions, updating APIs and payment methods.
  • Contribution to increasing conversion and sales volumes (reducing losses from technical failures).
  • Monitoring issues, prompt response.

6. Analytics and Reporting

  • Keeping reports on task completion, response speed, and system status.
  • Identifying "bottlenecks" in sales processes.
  • Proposing solutions to increase turnover and reduce losses.

Requirements

  • 3+ years of experience as a Project Manager in web/e-commerce or product.
  • Experience in managing sites, web projects, CMS, UX/UI, understanding of site structure.
  • Experience with CRM, integrations, API, technical teams.
  • Ability to write complex technical specifications (design, logic, functionality, integrations).
  • Strong skills in planning, prioritization, and deadline management.
  • Ability to coordinate multiple teams simultaneously (design, development, QA, integrators).
  • Business orientation: understanding the impact of technical decisions on sales.
  • High level of self-organization and stress resistance.

Preferred Skills

  • Experience in the ticketing segment.
  • Experience with high-load systems.
  • Experience in launching sites and building technical processes.

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Українська продуктова ІТ-компанія, лідер галузі з автоматизації бізнес-процесів. Головними нашими продуктами є квиткові системи для різних сфер відвідування масових заходів.Спеціалізуємося на автоматизації бізнес-процесів, розробці ПО та мобільних застосунків, а також їхній підтримці, аудиті та консалтингу.

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