Quality Specialist

RRD is seeking an experienced Quality Specialist to join our team in Plover, WI

The Quality Specialist ensures conformance to internal and external quality standards and assists the customer, sales representatives, suppliers, and division personnel with establishing achievable quality standards. Communicates customer expectations to staff, manufacturing personnel, and suppliers.

About the Position

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Responsibilities

• Assists in establishing, promoting, and coordinating lines of communication between the customer, sales representatives, suppliers, and division personnel.
• Interacts with customers, suppliers, vendors, and division personnel regarding quality and production issues. Attends job production pre-planning meetings.
• Evaluates the input material on a job and guides the customers, helping them deliver material that will produce a high-quality job.
• Performs press color approvals for both internal and external jobs.
• Assists in the development of procedures and techniques for reducing process variation and manufacturing delays.
• Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met. Evaluates process output and supplied materials for compliance with established standards.
• Communicates with sales, customer service, and the customer to resolve quality issues.
• Negotiates resolution of customer or manufacturing complaints.
• Assists in creating and maintaining the statistical process control program.
• May be responsible for ISO programs within the division. Duties include reviewing documents, preparing for audits, conducting audits, following up on implementation issues, and training as it relates to ISO.
• Performs other related duties and participates in special projects as assigned.

Requirements

• Bachelor's degree in a discipline related to functional work is strongly preferred but not required.
• Experience working in an FDA regulated environment is preferred.
• Knowledge of Corrective and Preventive Action (CAPA) processes and their role in quality management.
• Familiarity with a Quality Management System (QMS).
• Must be able to recognize anomalies and critical situations and respond appropriately.
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at a level of detail required to resolve issues of moderate complexity.
• Able to apply strong functional computer knowledge in utilizing Microsoft Office. Google Suite knowledge is strongly preferred.
• Requires very good communication skills with the ability to state messages in a clear manner by using language that is easy for others to understand.

We Offer

• Competitive salary range: USD 64,000 - USD 98,400 per year.
• Comprehensive benefits package including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages.
• Plus parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

About the Company

RRD is an Equal Opportunity Employer, including disability/veterans. At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.