Regional Device Lifecycle Management (DLCM) Lead

About the Position

Regional Device Lifecycle Management (DLCM) Lead

Location: Palm Beach, FL / Charlotte, NC / Remote can be considered

Role Purpose: The Regional DLCM Lead is responsible for the execution of DLCM services within a specific geographic region (such as Americas or EMEA). They ensure all device lifecycle activities (procurement, deployment, support, recovery, etc.) are carried out effectively in their region, in alignment with the global DLCM strategy and standards. This role provides local leadership and accountability for delivering the DLCM service to the regional business units.

Responsibilities

• Regional Planning & Forecast Input – Forecasts demand country-wise and creates regional device demand plans (for refresh, new hires, break-fix) and provide input to global forecasting. Manage region-specific scheduling of deployments (timing of device rollouts in each country of the region) in line with the committed global plan.
• Procurement & Inventory – Coordinate regional procurement operations: ensure timely placement of orders to OEMs/distributors for devices needed in the region and track shipments. Maintain buffer stocks at regional dedicated locations to meet new hire and break-fix needs within SLAs. Work closely with the central procurement/PO team to align on purchase orders and receipts.
• Deployment & Day-1 Readiness – Oversee device staging and deployment in all countries of the region. Ensure dedicated sites are prepared for Day-1 device readiness for new joiners and that devices are enrolled in MDM (Intune/Jamf) per policy during deployment. Monitor that each new device’s receipt is acknowledged (ASN-to-GRN) in ServiceNow and incorporated into the asset database.
• Device Returns & Disposal – Manage offboarding device recovery processes in region: coordinate pickup/logistics for returned devices, ensure timely triage (redeploy, repair, or dispose), and update ServiceNow HAM/AMDB records accordingly. Oversee IT Asset Disposition (ITAD) activities with local vendors for certified data destruction and disposal, and ensure residual value credits are processed when applicable.
• Regional Performance Management – Monitor regional DLCM performance against SLAs – verify that ≥95% of new hires in region receive devices by Day-1 and ≥90% of leavers’ devices are recovered within 15 days. Address local issues affecting performance (such as delays at a specific country’s customs, or site-level process gaps) and drive corrective actions. Provide regular reports and metrics from the region.
• Regional Stakeholder Liaison – Act as the primary interface with the clients regional and country IT teams. Communicate deployment plans, buffer stock arrangements, and any regional issues to the client’s local stakeholders. Ensure high satisfaction by proactively managing local expectations and promptly resolving escalated incidents or service requests within the region.

Requirements

• Operational Planning: 8+ years
• Logistics / Supply Chain Coordination: 6+ years
• Stakeholder Management: 8+ years
• IT Service Delivery: 10+ years
• Asset Management: 6+ years

Salary

The Salary for this position will be $100,000 to $115,000 yearly depending on experience and other qualifications of the successful candidate.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

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