About the Position

Reliability Services Manager

Joining Acoem means taking part in a great human adventure with a high-tech company committed to sustainable development. At Acoem, we create environments of possibility, helping organizations find the right balance between progress and preservation. We deliver unrivalled, interoperable AI-powered sensors and ecosystems that empower our customers to make enlightened decisions based on accurate information.

Benchmark Reliability Services, Inc. (a member-company of Acoem Group) is an inspection and engineering firm focused on supporting mechanical integrity and inspection programs for clients in the Petrochemical, Refinery, Mining, Pulp & Paper, Power Generation, Pharmaceutical, Aerospace, and Automotive industries.

Responsibilities

All Reliability Job Duties

Communicate the Acoem Canada message to the client and employees under direct supervision.
Conduct Reliability Awareness Sessions to team members.
Submit documented case studies for customer/employee newsletters.
Develop Individual Training plans for each employee under direct supervision.
Oversee all quality of data, technical reporting, and deliverable recommendations.

Coordination/Scheduling

Generate Site Schedule for employees given client requirements.
Ensure schedule compliance and route adherence of all reliability employees.
Coordinate any outside Benchmark Reliability Services, Inc. Services’ resources that are not permanently assigned to the program.

Auditing/Metrics/Reporting

Ensure all databases are in compliance with current standards.
Manage Nuisance Alarm Management.
Adhere to Management of Change Process.
Implement Asset Health Management.
Ensure accuracy and timeliness of all internal and external communications and reporting.

Technology Application/RCFA

Ensure the right technologies are applied to the right assets at the right frequencies.
Review assigned tasks and investigate unexpected failures with the client and employee.
Identify changing resource needs and drive program efficiencies, including sub-contractor support.

Safety/Personnel

Ensure the overall safety of the crew, representing world-class safety mentality.
Ensure compliance with Benchmark Reliability Services, Inc., client, OH&S, and other applicable standards.
Perform Behavioral Safety Observations through Field Level Hazard Assessments.
Allocate resources.
Conduct hiring, performance reviews, and discipline.
Ensure the integrity of company reporting systems.
Interface with accounting personnel to coordinate activities including the verification of billings, expense reports, and periodic reporting as required.
Strategize with staff to develop a culture that embraces safety, recognizes hazards, and takes action to minimize risk.

Training/Mentoring

Train and mentor the crew.
Convey and obtain knowledge from seminar/training sessions to crew.
Mentor personnel looking for advancement in the company.

Quality

Ensure compliance with company-specific procedures, project supervision, and peer review.
Provide clients with quality data and services in a timely manner.

General Management

Approve all timesheets prior to submission for accuracy.
Monitor equipment for calibration, OEM repair, or replacement recommendations.
Build client relationships based on the provision of exceptional service and ethical business practices.
Act as a main liaison with the client and promote new business opportunities.

Requirements

Bachelor’s degree in mechanical engineering, mechanical technology, or equivalent experience.
Minimum level 1 technology certifications in multiple supportive predictive technology types, knowledge of RCA, RCM, Reliability Best Practices.
Actively certified in ISO Category 3 vibration analysis is preferable.
Knowledge of machinery fundamentals, including pumps, motors, gearboxes, blowers, compressors, switchgear, etc.
Detailed knowledge of general mechanical fundamentals, such as fits and tolerances.
Strong understanding of electro-mechanical fundamentals, as well as predictive and preventative maintenance tools.
7-10 years of general supervision or management experience.
Demonstrated ability to effectively manage people in a service industry.
Working knowledge of routine and advanced data acquisition techniques.
Working knowledge of condition monitoring technologies, including oil analysis, thermography, motor current analysis, ultrasonics, and vibration analysis.
Understanding of the NDE Industry, industrial environment, or client business is an asset.
Strong business acumen.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and database tools.
Excellent customer service, interpersonal, and communication skills.
Excellent English competency is required in this region.
Must have Canadian residency.

We Offer

We offer work in a fast-paced, growing company with potential for career advancement, personal development, and growth. Along with challenging learning opportunities, you will find competitive compensation, participation in the Canadian Chamber of Commerce Benefits Plan, paid vacation, and opportunities for professional training and certification. We believe in “A Higher Level of Reliability” in everything we do. For our employees, this means providing a safe and respectful workplace and a steady job with opportunities to learn and grow.

About the Company

At Acoem, we create environments of possibility, helping organizations find the right balance between progress and preservation. We deliver unrivalled, interoperable AI-powered sensors and ecosystems that empower our customers to make enlightened decisions based on accurate information.

Apply Now!

If you like challenging, dynamic, and international environments, join us! When looking for new people to join our team, we look for people who share our values, who are like-minded and passionate about their work. Your enthusiasm and proactive approach will help you to achieve desired outcomes in this role.

Prospective employees must be able to perform all tasks as detailed on the complete Physical Job Description, be Fit for Duty at all times, and be able to comply with the Canadian Model for Providing a Safe Workplace which includes alcohol and drug testing under the following circumstances: site pre-access testing; post-accident testing; reasonable suspicion testing; site random testing; and post rehabilitation testing.

Reliability Services Manager

Job description