Renewals Sales Specialist

About the Position

We are looking for a Renewals Sales Specialist to join our team in Singapore. This is a hybrid role, reporting to the Senior Director, Renewals. The charter of this role is to protect and grow ARR, accelerate renewal cycles, and improve commercial outcomes. This position is regionally focused, supporting one or more AVPs and their chain of command.

Responsibilities

• Partner with Account Executives and Sales Leadership to ensure renewals in the supported region are addressed on time
• Monitor account health and customer risk signals to surface churn risks and growth opportunities
• Orchestrate account-level mitigation strategy and plans for at-risk and high-value clients with cross-functional teams
• Lead structured renewal forecast cadence calls with account teams for the current and future quarters
• Provide strategic renewal guidance and consultative support to drive retention, reduce churn, and improve renewal outcomes

Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• Proven experience in Sales, Deal Desk, Renewals, or Renewal Operations
• Strong commercial acumen and financial analysis skills, including an understanding of SaaS and Renewal-related Revenue Recognition principles
• Proficiency with CRM and CPQ tools
• Innovative and disruptive thinking to identify the best strategies for customer retention and growth beyond the current renewal motion
• Exceptional communication, organization, and cross-functional project management skills

We Offer

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

About the Company

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.