About the Position

Rental Service Agent

Location: Frankfurt am Main, Hessen, Germany

About Us

Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.

The Rental Service Agent is a dual-focused role:

Customer Experience Champion for rentals
Sales Specialist for RV purchase demos and conversions

This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.

Responsibilities

Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.

Requirements

Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
Must have: Strong communication and customer engagement skills.
Must have: Ability to understand and explain technical RV/vehicle systems.
Must have: Hands-on, adaptable, solution-oriented under pressure.
Must have: Proficiency using rental systems.
Must have: Organised, detail-focused, and proactive in managing leads or customers.
Must have: Driving License (Category B) required.
Must have: English Proficiency.

Nice to Have

Proficiency using CRM tools.
Experience with digital sales software.
German Proficiency.

Physical and Operational Requirements

Able to stand, walk, and move around the depot for extended periods throughout the day.
Able to lift or carry light to moderate items (10–15 kg).
Comfortable working outdoors in varying weather conditions.
Flexible to work weekends, holidays, and peak-season schedules.
Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.

We Offer

Competitive compensation and commission opportunities.
Training in sales, product knowledge, customer service, and RV technical systems.
Career growth across Rental, Sales, Operations, or Servicing.
Travel benefits and access to the Indie Campers rental fleet.
Dynamic and multicultural working environment.

About the Company

Indie Campers is committed to providing an unparalleled road trip experience, empowering customers to explore the world with freedom and adventure. Join our team and be part of a company that values innovation, customer satisfaction, and professional growth.

Are you Ready to Go Indie?

Rental Service Agent

Job description

About the Position