Representative, Customer Service

About the Position

Representative, Customer Service

Santa Fe Springs, California

Job ID: 60199

Functional Area: Marketing & Sales

Employment Type: Full Time

Experience Level: Professional

Pay Range: Min. $25.00 - Max. $29.00

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Making displays foldable? Help hearts beat with micro-particles? Work on solutions involving precious metals? At Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Precious Metals, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 15,100 people across 40 countries, all dedicated to shaping the future of technology and industry.

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Responsibilities

• Serves as an inside customer relationship partner for assigned accounts, exercising independent judgment to manage customer needs, business requirements, and service expectations while supporting company objectives.
• Independently evaluates customer requirements and business conditions to develop solutions and recommend appropriate services.
• Acts as a key liaison between customers and internal stakeholders to facilitate successful execution of complex transactions.
• Manages the complete customer order lifecycle and analyzes contract, pricing, and operational requirements.
• Exercises discretion in coordinating and prioritizing customer activities to balance customer expectations with business objectives.
• Provides consultative support regarding pricing, contracts, refining processes, and customer-specific business needs.
• Partners with Sales and Commercial teams to support customer retention and business growth initiatives.
• Participates in customer meetings with outside sales team, when necessary. Meetings may be in person or virtual.
• Investigates customer concerns and develops appropriate corrective actions and communication strategies.
• Identifies process improvement opportunities and leads or participates in special projects.
• Works with the commercial department and other teams to consistently meet sales and corporate goals.
• Builds and maintains a collaborative working relationship with all other teams/departments within HPMN.
• Works on special projects as requested by management.
• Handles confidential information with care.
• Adheres to Ethical Code of Conduct as applicable to the job function.

Requirements

• Demonstrated ability to exercise independent judgment and make sound business decisions.
• Strong emotional intelligence.
• Highly organized, self-directed, and capable of working independently with minimal supervision.
• Strong business acumen, problem-solving skills, and strategic thinking capabilities.
• Excellent presentation, interpersonal, negotiation, and communication skills.
• Flexible to work long or off hours when required.
• Some travel may be required.

We Offer

• Competitive salary range from Min. $25.00 to Max. $29.00.
• Opportunity to work in a global, innovative company.
• Professional growth and development opportunities.

About the Company

At Heraeus, we are dedicated to empowering our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 15,100 people across 40 countries, all dedicated to shaping the future of technology and industry.