Reprographics Workflow Coordinator

About the Position

We are seeking a Reprographics Workflow Coordinator to join our team in Midtown Manhattan, New York, NY. This full-time role involves managing print production, reprographics, copy, and office services operations within a global law firm. The ideal candidate will deliver exceptional client service, oversee print production, and ensure all requests are completed accurately and efficiently.

Responsibilities

• Serve as the sole supervisory print production professional, managing daily operations.
• Coordinate and execute high-volume and complex print production requests.
• Assess incoming requests and determine the most effective production methods.
• Monitor a shared print and mail services inbox and evaluate incoming requests.
• Establish realistic timelines for client requests and communicate estimated completion times.
• Coordinate work between multiple production resources and delegate appropriate work assignments.
• Support operations across multiple office locations and perform end-of-day workflow planning.
• Maintain consistent communication with clients and build trusted relationships with legal professionals.
• Conduct quality assurance reviews to ensure all deliverables meet client expectations.
• Read, interpret, and fulfill requests received via various communication channels.
• Maintain production equipment and required logs, operational reports, and workflow documentation.
• Communicate proactively with clients and management regarding project status and potential issues.
• Support office services functions including reception, copy, reprographics, print, scanning, food and beverage, and mail services as needed.
• Train new employees on policies and procedures.

Requirements

• High school diploma or equivalent.
• Minimum of 1-3 years of supervisory experience in print production, reprographics, and copy services.
• Strong hands-on experience operating production print and reprographics equipment.
• Demonstrated ability to independently manage workflow, prioritize requests, and meet tight deadlines.
• Experience handling high-volume print, copy, scanning, binding, finishing, and document production projects.
• Strong business communication skills and experience coordinating services across multiple locations.
• Professional appearance, polished business communication skills, and a concierge-style service mindset.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle confidential and sensitive information.
• Proven problem-solving abilities and sound decision-making skills.
• Intermediate computer skills and proficiency in Microsoft Office.
• Self-motivated, dependable, and capable of working independently.

Nice to Have

• Experience supporting legal, financial, consulting, or other professional services environments.
• Experience working in a standalone onsite print center or independently managed office services operation.
• Familiarity with mail services, shipping/receiving, and meeting support services.
• Previous exposure to hospitality or workplace services functions.

We Offer

• Competitive salary range: USD 20.53 - USD 28.70 per hour.
• Comprehensive benefits package including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. Our proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Application

Interested candidates should apply through our website. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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RRD is an Equal Opportunity Employer, including disability/veterans.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.