Retail Customer Success - Intern

About the Position

Retail Customer Success - Intern

This is a full-time internship opportunity with the Career Site Team: Customer Success. The compensation ranges from RON 92,100 to RON 115,180 per year.

Job Description

About the Job

The Retail Customer Success Intern will support the Retail Customer Success team in delivering high-quality service to retail clients by assisting with data analysis, reporting, client requests, and operational activities. This role provides exposure to the FMCG and retail industry, client relationship management, and NIQ's data and analytics solutions.

This is a fixed term, one-year contract.

Responsibilities

• Support the Customer Success team in the preparation of client deliverables, reports, and presentations.
• Assist in monitoring data quality and identifying potential inconsistencies.
• Help analyze retail and market performance data to identify trends and insights.
• Support the resolution of client inquiries and operational issues in collaboration with internal stakeholders.
• Maintain and update customer-related documentation and tracking tools.
• Assist in preparing materials for client meetings and business reviews.
• Collaborate with cross-functional teams, including Operations, Analytics, and Commercial teams.
• Contribute to process improvement initiatives and documentation of best practices.
• Perform administrative and operational tasks to support day-to-day team activities.

Requirements

• Bachelor's or Master's degree in Business, Economics, Statistics, Marketing, Data Analytics, or a related field.
• Strong analytical and problem-solving skills.
• Good knowledge of Microsoft Excel and PowerPoint.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills in Romanian and English.
• Ability to manage multiple tasks and meet deadlines.
• Interest in retail, FMCG, Electro IT market research, and data analytics.

Preferred Skills

• Experience working with data analysis tools.
• Familiarity with Excel functions, pivot tables, and data visualization.
• Customer-oriented mindset and willingness to learn.

Learning Opportunities

• Gain hands-on experience in customer success and client servicing.
• Develop analytical and business insight generation skills.
• Learn about retail measurement, market intelligence, and NIQ solutions.
• Work with experienced professionals in a global organization.
• Build stakeholder management and communication skills.

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

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