Revenue Enablement Specialist

About the Position

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

We are looking for a Revenue Enablement Specialist dedicated to our Account Management (post-sales) organization - at a pivotal moment for the business. As Aircall moves upmarket, leans into an AI-first product strategy anchored by AIVA, and doubles down on a land-and-expand motion, our AMs are central to driving retention and expansion revenue, and this role keeps them ready for it.

Responsibilities

• Role-specific training & 1:1 coaching: Deliver ongoing, AM-specific training and skill-building sessions (live and virtual), and provide 1:1 coaching to individual AMs, keeping tenured reps sharp on their roles, our product, and the behaviors that drive retention and expansion.
• AI-first enablement: Take an AI-first approach to how enablement is built and delivered - using AI tools to create and personalize content, scale coaching, and make learning available in the flow of work.
• Strategic launch & initiative enablement: Partner with the broader Revenue Enablement and GTM Enablement teams to land Aircall's most important initiatives with the AM org - including the move to AIVA and our AI product suite, the shift upmarket, and the land-and-expand motion - adapting central content and messaging for the AM audience and making sure it sticks in daily workflows.
• Playbook & content maintenance: Maintain, update, and improve the AM playbooks, process documentation, talk tracks, and enablement materials, keeping them accurate and easy to use as our product and motion evolve.
• Impact measurement: Define and track the metrics that connect enablement to AM performance - adoption, ramp, retention, and expansion - report on program effectiveness, and use what you learn to continuously improve.
• Program delivery & coordination: Run the day-to-day of AM enablement programming - scheduling, facilitation, materials prep, and follow-through - under the direction of the Team Lead, Revenue Enablement.
• Reinforcement & office hours: Host regular office hours and reinforcement touchpoints to embed learning and answer in-the-flow questions from the AM field.
• Cross-functional collaboration: Work across Account Management, Enablement, Product Marketing, and Revenue Operations to keep AM enablement aligned with broader GTM and revenue priorities.

Requirements

• Field or enablement experience: 3–5 years either in a customer-facing, revenue-generating field role (Account Management, Customer Success, or sales) or in a dedicated revenue/sales enablement role. Experience in an enterprise/upmarket or a consumption-based SaaS business is a strong plus.
• Revenue mindset: A commercial, outcomes-oriented approach to enablement - you understand how AMs drive retention, expansion, and revenue, and you build and deliver enablement that moves those numbers, not just activity.
• AI-first approach: You lead with AI in your own work and in how you enable others - using AI tools to create content, scale coaching, personalize learning, and measure impact - and you have a point of view on where AI can push enablement further.
• Coaching & facilitation: Excellent communication skills, with the ability to deliver engaging live and virtual sessions, coach individual reps 1:1, and break down complex information into clear, actionable guidance for a field audience.
• Enablement delivery: Ability to take defined programs and content and deliver them reliably and to a high standard, with the developing judgment to improve them over time.
• Organized & dependable: Strong ownership of your own deliverables, managing them to deadline and standard with moderate direction while keeping content and logistics tight.
• Collaborative & coachable: You work well across teams, actively seek feedback, and act on it.

We Offer

• Key moment to join Aircall in terms of growth and opportunities
• Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Competitive salary package & benefits

About the Company

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Locations: Berlin, London, Madrid, Paris

Work Location Type: Hybrid

Experience Level: Middle

Employment Type: Full-time