About the Position

“The world is yours with Meliá”

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

We are looking for a Revenue Performance Manager APAC (Upselling & other Revenue) based in Ho Chi Minh Corporate Office (Vietnam).

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Responsibilities

Upselling Performance & Optimization

Lead APAC upselling strategy and performance initiatives.
Manage and optimize Go Up implementation and adoption across the region.
Develop regional upselling frameworks, KPIs, and reporting.
Identify opportunities to increase upgrade conversion and ancillary revenue.
Monitor hotel performance and recommend corrective actions.
Share best practices across APAC hotels.

Room Type Performance Management

Assist in the development and maintenance of APAC room type performance reporting.
Analyze room category performance, displacement, and mix optimization opportunities.
Support hotels during budgeting and forecasting processes.
Identify inventory structure optimization opportunities.
Support new hotel openings and room type setup strategies.
Coordinate room type initiatives with Global Revenue Management.

Governance, Process Review & Best Practice Implementation

Support hotels in reviewing upselling processes, including front office check-in upselling, restaurant upselling, and other guest-facing opportunities.
Align practices, processes, and reporting across APAC hotels where regional consistency is required.
Coordinate action plans and follow up with hotel teams to ensure agreed strategies are implemented.
Support data and reporting integrity by coordinating with hotel teams on PMS transaction codes, revenue mapping, and system setup where required.
Share best practices and create scalable methodologies for future openings, integrations, and additional hotels in the region.
Development of internal and external benchmarking processes and methodologies.

Training & Capability Development

Deliver training programs to Revenue Managers and hotel commercial teams.
Develop educational materials and best practice guides.
Support onboarding of new Revenue Managers.
Promote consistency of revenue management practices across APAC.

Total Revenue Management

Assist in the development of APAC Total Revenue Management framework.
Identify ancillary revenue opportunities.
Coordinate F&B, Spa, and other revenue initiatives.
Track TrevPAR performance.
Support pilot projects and implementation.

Corporate Revenue Support

Support the APAC Revenue Management function with strategic projects and regional initiatives.
Support the Managing Director APAC and APAC Corporate Office in the preparation of materials for Head Office and regional committees, particularly in relation to ancillary revenues, room type performance, and Total Revenue Management topics.
Develop regional dashboards, reporting, and performance analysis.
Support preparation and analysis of Business Reviews, Budget Reviews, Forecast Reviews, and performance updates.
Assist in the development of SOPs, guidelines, and best practices.
Support implementation of new systems, tools, and revenue management processes.
Coordinate with Global Revenue Management on regional projects.

Change Management & Project Leadership

Lead regional implementation projects.
Support new openings and hotel integrations.
Coordinate cross-functional initiatives involving Revenue, Sales, Marketing, Operations, and IT.
Drive adoption of new commercial tools and technologies.

Requirements

Education: Degree or equivalent in business studies or hotel management. Revenue Management training will be valued positively.
Languages: Fluent English and Vietnamese.
Experience: Minimum 5 years Revenue Management experience including Cluster, Portfolio, or Area responsibilities.
Skills:
- Knowledge and experience in Pricing, Forecasting, Benchmarking.
- Knowledge of upselling management and knowledge of upselling tools and/or programs would be an asset.
- Knowledge of the Opera, Switch, Duetto will be valued.
- Knowledge of SAP.
- Knowledge of hotel operations.
- Demonstrate strong analytical and numerical skills.
- Ability to inspire and lead a team by example.
- Ability to work under pressure while always paying attention to detail.
- Leadership, proactivity, and initiative.

We Offer

Competitive salary
Opportunity to work in several countries
Professional development opportunities
Inclusive and diverse work environment

About the Company

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

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Revenue Performance Manager APAC

Job description