Risk CRM Analyst

About the Position

Growe, a leading business advisory and services group in iGaming and Entertainment, is seeking a Risk CRM Analyst in Warsaw, Poland. Our client is dedicated to creating strategies that work and solutions that scale, helping businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Responsibilities

• Monitor CRM and promotional activities from a risk perspective.
• Review campaign mechanics and identify potential issues before launch.
• Analyze user behavior and data to detect unusual patterns and anomalies.
• Investigate risk-related cases and prepare clear findings and recommendations.
• Work with BI reports and internal data to support day-to-day risk analysis.
• Collaborate with CRM, Affiliate, and other internal teams to address identified issues and improve processes.
• Support ongoing reviews of current risk procedures and suggest areas for improvement.

Requirements

• 1+ year of experience in iGaming, preferably in Risk, Fraud, KYC, CRM, VIP, Customer Support, or a related area.
• Good knowledge of Excel and experience working with reports or operational data.
• Understanding of bonuses, promotions, user behavior, or risk-related processes will be a plus.
• Intermediate English or higher.

Nice to Have

• Analytical mindset and attention to detail.
• Proactive and quick to react.
• Clear communication skills.
• Ability to learn quickly and work independently.

We Offer

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
• Performance-Driven Rewards
• Dynamic Work Environment

About the Company

Growe is a leading business advisory and services group in iGaming and Entertainment. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.