Sachbearbeiter Beschwerdemanagement (m/w/d) - Elternzeitvertretung

About the Position

Sachbearbeiter Beschwerdemanagement (m/w/d) - Elternzeitvertretung

Location: Mannheim, Baden-Württemberg, DE

Employment Type: Befristet (Temporary)

---

About the Role

We are currently seeking a Sachbearbeiter Beschwerdemanagement for a temporary role in Mannheim, Baden-Württemberg, focusing on complaint management and coordination.

---

Responsibilities

• Coordination and Supervision: Oversee the handling of complaint cases from our market partners and customers.
• Case Handling: Manage both telephone and written inquiries in close collaboration with relevant departments.
• Status Updates: Maintain and update overviews and reports on open and resolved cases.

---

Requirements

• Education: Completed commercial education or equivalent qualifications – also open to career and lateral entrants
• Skills:
  • Analytical thinking
  • Proficiency in MS Office (Word, Excel, Outlook)
  • Excellent German language skills in both written and spoken form
• Attributes:
  • Strong affinity for structured and meticulous work
  • Team-oriented approach
  • Sense of responsibility and ability to make independent decisions
  • Clear and friendly communication skills

---

Nice to Have

• Experience: 3-5 years of relevant experience
• Additional Skills:
  • Teamwork
  • Responsibility
  • Communication skills

---

We Offer

• Daily Colleague Interaction: Enjoy working from the office!
• Regular Team Events: Get to know your colleagues outside of work!
• Additional Vacation: For births and weddings
• Company Pension Scheme: We support you!
• Sustainable Commuting: Option to purchase a Germany Ticket
• Employee Discounts: With partner companies

---

Contact Information

Emily Kraft

HR Manager

+49 62171301916

---

About the Company

inexogy smart metering GmbH is the leading full-service provider of smart metering solutions and the first independent metering point operator in Germany. As pioneers in the energy transition and leaders in the use of advanced big data technologies, we offer companies and private individuals not only maximum transparency over electricity consumption and generation but also numerous services that enable the efficient and cost-effective use of energy.