About the Position

Sage 100 Specialist French Market

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

Join Nextlane and become part of the technological revolution in the automotive industry.

Responsibilities

As a key member of the team, you will be responsible for:

Customer Support & Issue Resolution

• Handle incoming customer support requests via phone, email, chat, or other support channels
• Analyze customer questions and issues related to daily usage of Nextlane software solutions
• Provide clear guidance, explanations, and solutions within the defined support scope
• Detect incidents, software issues, or potential risks and ensure proper follow-up

Ticket Management & Escalation

• Accurately log, qualify, and document customer requests in the support ticketing system
• Ensure correct prioritization and follow established support processes and SLAs
• Escalate complex or technical issues to Back Office or specialized teams, providing clear analysis and context
• Proactively alert the Support Manager or relevant stakeholders in case of critical issues or potential customer dissatisfaction

Customer Experience & Communication

• Maintain a professional, reassuring, and customer-centric communication style
• Build trust with customers through clear explanations and regular follow-up
• Ensure customers are informed about progress, next steps, and resolution timelines

Knowledge & Continuous Improvement

• Contribute to the creation and maintenance of internal knowledge bases, FAQs, and documentation
• Share recurring issues, customer feedback, and improvement ideas with the Support team
• Continuously develop product and functional knowledge to improve support quality

Cross-Functional Collaboration

• Work closely with Back Office Support, Infrastructure, and Expert teams on issue resolution
• Coordinate with Consultants during customer onboarding and post-installation phases
• Escalate commercial requests or opportunities to Sales when outside the support scope

Requirements

Experience:

• Experience in customer support or technical support in a software or SaaS environment. Working in a ticket-based (Sage product) support organization is a strong plus. Experience with Sage 100 or ERP system as application support consultant is mandatory.

Languages:

• English (B2) is mandatory, as well as French (native or C1)

Technical Skills:

• Basic to intermediate understanding of software applications and IT environments
• Knowledge of SQL and Sage
• Ability to clearly document issues, solutions, and customer interactions
• Comfortable working with ticketing systems and internal support tools

Interpersonal Skills:

• Ability to collaborate in a diverse and dynamic environment
• Strong customer service mindset with excellent communication skills
• Ability to analyze problems quickly and provide structured responses
• Calm, proactive, and solution-oriented approach
• Ability to prioritize, escalate when needed, and work autonomously
• Willingness to learn and continuously develop technical and functional expertise

We Offer

We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer:

• 🏡 Hybrid Work: Rotational model, 2 days onsite, three days remote.
• 💰 Annual Payments: 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).
• 🍽️ Meal Voucher: €10.20 per working day.
• 🌴 Vacation: 23 vacation days, plus 24th or 31st December off.
• 🗣️ Language Training: Access to group classes in Spanish, English, or French.
• ⚕️ Private Medical Insurance: Multicare coverage.
• Teambuilding: Join us for memorable afterworks and team activities!

About the Company

At Nextlane, we connect every part of the automotive value chain-dealers, OEMs, dealer groups, and technology partners-through one open, secure, and smart platform for automotive retail software.

Our platform removes fragmentation by unifying DMS and CRM workflows into one connected Sales and After-Sales ecosystem-ensuring consistent data, smoother integrations, and more efficient operations across sales, service, and back-office teams.

Built on a cloud-native architecture, the Nextlane Platform delivers the scalability, security, and performance modern dealerships and OEMs need. It connects our DMS and CRM solutions with OEM systems and third-party apps, ensuring compliance, uptime, and future-ready innovation.

With 700 experts supporting 10,000 dealerships in 11 countries and integrating 60+ OEM brands, Nextlane is Europe’s largest connected automotive software platform-accelerating digital transformation and continuous operational improvement.

Our growing Partner Ecosystem brings together leading third-party innovators to extend platform value-helping dealerships automate workflows, boost performance, enhance customer experiences, and stay ahead of industry change.