About the Position

Sales Excellence Center of Excellence - Relationship Management Process Architect

Oferta No. R00358440

Buenos Aires

About Accenture

At Accenture, we believe your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity, and your best true self to your work. Here, you’ll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change.

Responsibilities

As a Process Architect, you are responsible for shaping how Relationship Management capabilities are delivered through processes, technology, data, and user experiences. Acting as the bridge between business and technology, you work closely with Account Teams, Offering Leads, Advisors, and technical teams to understand business needs and translate them into effective solutions that drive adoption, efficiency, and business value.

You will:

Serve as the primary link between business stakeholders and technology teams, translating business requirements into scalable solutions.
Drive the adoption, optimization, and evolution of relationship management tools, including Salesforce and emerging AI-enabled capabilities.
Partner with Account Teams, Sales Excellence, and Relationship Management leaders to understand user needs, pain points, and opportunities for improvement.
Design and optimize end-to-end practitioner workflows that simplify work and improve user experience.
Develop business cases, success measures, and adoption strategies for new capabilities and enhancements.
Act as a trusted advisor to senior leadership on how technology, data, and processes can strengthen client relationship management.
Collaborate with Architecture, CIO, Analytics, Sales Operations, and Change Management teams to deliver integrated solutions.
Gather feedback, prioritize enhancements, and translate requirements into actionable development roadmaps.
Create dashboards, insights, and measurement frameworks that drive informed decision-making and business outcomes.
Develop training materials, facilitate workshops, and enable practitioners to maximize value from available tools and processes.
Lead or support the launch and integration of new capabilities across Relationship Management and Sales Excellence.
Continuously evaluate emerging technologies, AI capabilities, and industry best practices to improve effectiveness and user adoption.
Partner with internal and external technology providers to explore, design, and implement innovative solutions.

Requirements

Excellent project management skills, ability to work independently, propose solutions to problems, and implement feedback.
Passion for new technology, tools, and innovation to evolve ways of working.
Strong experience in Salesforce, Microsoft Office (xls specifically), and other relationship-centric tools.
Experience with writing GenAI prompts and confidence to fail and iterate.
An open mind to learn, collaborate, jump into projects, and train others for wide-scale adoption.
Passion for analytics, insight, and data-driven results and impact.
Proven track record of operational program management in a fast-moving, agile environment.
Experience of working cross-functionally with multiple stakeholders.
Understanding of application development lifecycle.
Undergraduate degree or equivalent experience.
Strong English language fluency (oral and written) - for clear communication and conducting training in English.
Comfortable working with and adding value to all levels of the organization, including leadership.

Nice to Have

Sales enablement-related background.
Demonstrated experience working in a deadline-driven environment with strong attention to detail.

We Offer

Opportunity to work in a dynamic and innovative environment.
Collaborative and inclusive workplace culture.
Opportunities for professional growth and development.
Comprehensive benefits package.

About the Company

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Igualdad de oportunidades laborales

Todas las decisiones de empleo se tomarán sin considerar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, condición de discapacidad, condición de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía o cualquier otro criterio protegido por las leyes federales, estatales o locales.

Las personas candidatas no estarán obligadas a revelar antecedentes penales o de arresto que hayan sido sellados o eliminados como parte del proceso de contratación.

Accenture está comprometido con brindar oportunidades laborales a veteranos, incluyendo a hombres y mujeres que han prestado servicio.

Para más información sobre cómo procesamos tus datos durante el proceso de reclutamiento y contratación, por favor consultá la Declaración de Reclutamiento y Contratación de Accenture.

Sales Excellence Center of Excellence - Relationship Management Process Architect

Job description