Sales Operations Analyst

About the Position

Ciklum is looking for a Sales Operations Analyst to join our team full-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we engineer technology that redefines industries and shapes the way people live.

We are seeking a highly execution-focused Sales Operations Analyst to own and scale deal desk, bookings, and contracting operations, with a strong emphasis on Salesforce data accuracy and DealHub workflows. This role serves as a critical control point across the opportunity → booking → contract → renewal lifecycle, ensuring deals move efficiently from pipeline to closed revenue with high accuracy, speed, compliance, and cross-functional alignment.

Responsibilities

• Own frontline deal desk operations, providing real-time support to Sales during critical closing periods, including EOM, EOQ, and EOY.
• Manage the opportunity-to-booking process in Salesforce, ensuring accurate deal setup, stage progression, required fields, ARR, contract terms, renewal dates, and product data.
• Support contracting execution through DealHub, including workflow coordination, template or playbook updates, approval routing, and alignment to Salesforce opportunity structure.
• Partner cross-functionally with Sales, Finance, Legal, and Customer Success to resolve deal blockers, support finance close readiness, and maintain compliance.
• Maintain renewal pipeline accuracy by creating and updating renewal opportunities, validating classifications, and ensuring visibility into renewals, expansions, and downgrades.

Requirements

• 3–5 years of experience in Sales Operations, Deal Desk, Revenue Operations, or similar functions.
• Strong hands-on Salesforce and DealHub/CPQ expertise.
• Proven ability to operate in high-pressure, deadline-driven environments (EOM/EOQ/EOY).
• Experience working cross-functionally with Sales, Finance, and Legal.
• Strong organizational skills with the ability to manage multiple concurrent deals and priorities.
• Excellent communication skills across both commercial and operational stakeholders.

We Offer

• Strong community: Work alongside top professionals in a friendly, open-door environment.
• Growth focus: Take on large-scale projects with a global impact and expand your expertise.
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications.
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies.
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations.

About the Company

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.