Sales Representative

About the Position

We are looking for a highly motivated and professional Tier 1 Outbound Callers to join our sales team. In this role, the agent will be the first point of contact for prospective customers within the construction industry. Your primary objective is to engage decision-makers through outbound outreach, introduce our software platform, identify potential interest, and schedule qualified discovery meetings with senior sales representatives. This position is ideal for someone who enjoys building relationships, communicating with business professionals, and contributing directly to revenue growth.

Responsibilities

• Conduct high-volume outbound calls to targeted construction companies and industry stakeholders.
• Introduce the company and its SaaS solutions in a clear and compelling manner.
• Identify key decision-makers and relevant business challenges.
• Qualify prospects based on defined criteria and sales processes.
• Generate interest and secure a second meeting with an Account Executive or Sales Consultant.
• Accurately document all activities, conversations, and next steps in the CRM system.
• Follow established call scripts, messaging frameworks, and qualification guidelines.
• Handle objections professionally and maintain positive engagement with prospects.
• Collaborate with sales and marketing teams to support pipeline development.
• Meet or exceed activity, meeting-booked, and pipeline generation targets.
• Any other duties assigned by the client or management of Helpware.

Requirements

• Strong proficiency in spoken and written English (at least B2)
• Minimum 1-year professional experience in tele-sales
• Experience supporting customers via call, chat, and email
• Passion for sales and ownership of experience including comprehensive issue resolution
• Ability to self-manage and work independently in a fast-paced, constantly changing environment
• Organized and detail-oriented with the ability to recognize patterns
• Thrives on a team where expertise is shared and feedback is welcomed
• Solution and satisfaction driven, being able to discern when to provide support
• Knowledge of Office 365
• Experience with CRM systems

About the Company

Helpware is a technology-driven company with offices in Uganda, USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Uganda team is growing and we're looking for Tele sales representatives to join us.