Salesforce Business Analyst

About the Position

Job Title: Salesforce Business Analyst

Location: London (hybrid - 2 days in office)

Salary/Rate: £35-38k per annum

Start Date: September

Job Type: Permanent

We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Salesforce Business Analyst with a strong consultative mindset and technical aptitude to act as a trusted advisor to clients.

Responsibilities

The ideal candidate will bridge business and technology teams, provide solution recommendations, challenge requirements when necessary, and guide stakeholders toward Salesforce best practices. Key responsibilities include:

• Act as a Salesforce Business Analyst and trusted advisor to business stakeholders and clients.
• Lead discovery workshops, requirement gathering sessions, and solution design discussions.
• Analyse business processes and recommend scalable Salesforce solutions aligned with platform best practices.
• Translate business requirements into functional specifications, user stories, process flows, and solution designs.
• Work closely with architects, developers, administrators, and business teams throughout the project lifecycle.
• Should have a good understanding of Sales Cloud and have worked on that previously.
• Identify opportunities for process optimization, automation.
• Participate in discussions and contribute to overall business process.
• Evaluate business requirements from both functional and technical perspectives.
• Support UAT, change management, user adoption, and training initiatives.
• Manage client communication and stakeholder expectations effectively.
• Utilize AI tools such as Claude, ChatGPT, Gemini, and similar platforms to improve analysis, documentation, and solutioning efficiency.

Requirements

Required Skills/Experience

• Bachelor's or master's degree in computer science or a related technical discipline preferred.
• Strong hands-on experience with:
  • Sales Cloud
  • Service Cloud
  • Lead-to-Opportunity-to-Close lifecycle
  • Case Management and Customer Service processes
• Understanding of Salesforce data model, security model, sharing concepts, profiles, permission sets, reports, dashboards, flows, validation rules, and integrations.
• Ability to discuss and explain requirements with developers and architects.
• Ability to evaluate solution feasibility and provide recommendations from a technical perspective.

Business analysis and consulting skills

• Requirements elicitation and documentation.
• Business process mapping and optimization.
• Gap analysis and solution consulting.
• User story creation and backlog management.
• Agile/Scrum delivery experience.
• Stakeholder management and executive communication.
• Strong presentation and workshop facilitation skills.

Must have skills:

• Excellent communication skills, Sales Cloud, and Service Cloud expertise.
• Experience as a Business Analyst, Functional Consultant.
• Proven experience in client-facing consulting roles.
• Experience working with cross-functional teams in Agile environments.
• Excellent verbal and written communication skills.

Desirable Skills/Experience

• Salesforce Administrator Certification
• Additional Salesforce Certifications are highly desirable.
• Real Estate Domain Experience (Highly Preferred)

We Offer

• Competitive salary
• Permanent employment
• Hybrid work arrangement
• Opportunity to work with a leading consultancy client

About the Company

We are seeking a Salesforce Business Analyst with strong consultative skills to join our team in London. Hybrid work available.

Disclaimer

Notwithstanding any guidelines given to the level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

Apply

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Refer a Friend

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Get in Touch

Your Consultant: Hannah Moran

Senior Delivery Consultant

Email Me

+44 (0)20 7665 5859