About the Position

Salesforce Commerce Cloud-L2 Analyst

Location: Bengaluru, India

Why Valtech?

We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

The Role

As an SFCC/SFMC-L2 Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 2+ years of experience, a growth mindset and a drive to make a lasting impact.

You will thrive in this role if you are:

A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity and data
Experienced in Agile methodologies and consulting (a plus)

Responsibilities

Triage and diagnose incidents related to storefront availability, cart, checkout, pricing/promotions, product display, search and order flows across both SFRA and PWA storefronts
Monitor site performance, order processing and integration jobs (import/export, API calls) and raise alerts on anomalies within agreed SLA windows
Investigate issues linked to payment service provider integrations (e.g. card and alternative payment methods), PSP callbacks, tax and fraud screening, and checkout errors
Perform first-level analysis on integration flows with PIM, DAM, ERP/OMS and fulfilment systems via the integration/middleware layer
Reproduce defects in staging/sandbox instances, capture Business Manager and application logs, and prepare clear, well-documented escalation packages for L3
Support content and merchandising business-as-usual activities (e.g. slot configuration, catalog/category checks) when incidents are content related
Track scheduled batch jobs and data feeds; identify failures and coordinate re-runs with L3/operations teams
Provide heightened monitoring support during peak trading periods (sales events, product launches, seasonal campaigns)
Maintain knowledge base articles documenting known errors, workarounds and resolution steps
Collaborate with the Core and Marketing Cloud support streams on shared, cross-channel customer journeys (e.g. account creation, back-in-stock, newsletter subscription flows)

Requirements

Working knowledge of Salesforce B2C Commerce Cloud architecture, including SFRA, and awareness of composable/headless storefronts and their APIs
Solid understanding of core eCommerce concepts: catalog, pricing, promotions, cart/checkout and order management
Experience with Business Manager administration, configuration and log analysis
Experience using ITSM tools (ServiceNow, JIRA) within an SLA-driven incident management model
Basic exposure to JavaScript/Node.js concepts sufficient to support diagnosis and read application logs (this is a non-development role; code fixes are escalated to L3)
Understanding of payment gateway, tax and fraud-prevention integrations in an eCommerce context
Strong analytical mindset and attention to detail in a high-traffic, revenue-critical environment
Good written and spoken English

Nice to Have

Salesforce B2C Commerce Cloud Developer or Business Practitioner certification
Exposure to headless/composable storefront implementations
Experience supporting multi-country or cross-border eCommerce sites
Experience in retail or luxury goods eCommerce environments

We Offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

About the Company

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Contact Us

Fill in your details and kickstart your transformation journey.

Should you need an alternative format and/or communication support to provide feedback please contact Sheree Atcheson.

Let's reinvent the future

Salesforce Commerce Cloud-L2 Analyst

Job description