About the Position

Salesforce Consultant (LATAM)

Remote

Full Time

Experienced

fusionSpan is a dynamic hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve.

As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting-edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team. This means every fusionSpan employee has the opportunity to develop genuine AI skills - learning by doing, on real work that matters.

Location: Remote from Latin American Countries. This position is 100% remote. You will be required to work from 9:00 am to 5:30 pm EST.

About Us

fusionSpan is a leading CRM implementer and Salesforce partner, with over 250 Salesforce implementations under our belt. Our extensive catalog of services enables us to offer solutions ranging from system integration to digital marketing, to over 200 association clients.

Bridging Gaps Through Technology – isn’t just a tagline – it describes what we believe our clients can accomplish with a little additional support. Whether an organization is adopting new technology, or learning how best to leverage current technology tools, we help leverage technology to bridge their association to their customers.

Responsibilities

Perform requirements gathering, analysis, and documentation
Convey complex requirements to both internal and external stakeholders
Develop solution documents, requirement documents, discovery documents for internal and external review
Work on multiple projects and competing priorities simultaneously
Showcase (demonstrate) work deliverables to both internal and external stakeholders
Execute all project work in following Agile methodology
Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams
Manage task and work tickets, including description and acceptance criteria
Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology
Work in tandem with project managers and development teams to ensure on-time, on-budget work products
Support the project team in identifying training needs for team members as well as clients
Documentation of standard operating procedures

Requirements

Bachelor’s Degree or higher, or equivalent work experience
2+ years of business analysis experience with a consulting or professional services firm (or other large enterprises)
2+ years of business analysis experience for technology or technology services implementation projects
Excellent oral and written English communication skills (writing sample required)
Experience gathering requirements, writing solution documents and writing SOPs
Agile project experience and at least one Agile methodology certification

Nice to Have

Salesforce certification
Experience working in the non-profit or association industry
Salesforce implementation or administration experience
Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations
Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred

We Offer

A fast-paced, high-energy global firm with a highly motivated team
High work demands under tight timelines requiring a flexible and adaptable approach to daily priorities
Opportunity to work with a community-first organization committed to creating a culture of collaboration, inclusivity, and respect

About the Company

fusionSpan is a community-first organization committed to creating a culture of collaboration, inclusivity, and respect where each voice is heard and all contributions are valued. We prioritize responsible and sustainable practices on our path to positively impact those we serve.

Our Company Values:

Trust: We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication. We deliver on promises, address challenges directly, and hold ourselves accountable to excellence in all interactions with clients, partners, and teammates.
Innovation: We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients’ evolving needs and move the industry forward. We embrace change, celebrate creativity, and prioritize quality to create a new standard of performance.
Community: We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect where each voice is heard and all contributions are valued. We prioritize responsible and sustainable practices on our path to positively impact those we serve.

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Salesforce Consultant (LATAM)

Job description