About the Position

We are seeking an SAP CRM Technical Lead with 8+ years of experience to lead SAP CRM solutions development and optimization in Bangalore, India.

Responsibilities

Lead architecture, design, development, and optimization of SAP CRM solutions using ABAP, ABAP on HANA
Own end-to-end delivery of development initiatives - from requirements and technical design through coding, testing, and deployment
Own large, cross-functional initiatives spanning SAP CRM, enterprise integrations, data models, and downstream consuming platforms
Translate ambiguous business requirements into scalable technical designs and implementation plans
Concurrently support and operate business-critical SAP CRM production systems - managing incidents, maintaining SLAs, and driving high customer satisfaction
Recommend and drive improvements in development standards, operational practices, and system architecture
Provide technical leadership for complex integrations involving SAP PO/PI, RFC/BAPI, IDoc, OData, REST/SOAP services, and enterprise platforms
Actively contribute to AI/ML enablement within SAP CRM - including LLM integrations, MCP server development, AIOps
Partner closely with business analysts, architects, product owners, and other engineering teams to deliver reliable, secure, and maintainable solutions

8+ years of hands-on ABAP and ABAP on HANA development experience
Deep functional knowledge of SAP CRM - Case Management, RMA/Service Orders
Strong ABAP on HANA skills: CDS Views, AMDP, code push-down approach; HANA data modeling (Calculation Views, HANA procedures) is a plus
Experience in SAP PI/PO
SAP Gateway / OData service development experience

Proven experience integrating SAP CRM with enterprise platforms including Identity Management, BI & Analytics, and third-party systems
Hands-on experience with RFC/BAPI, IDoc, SOAP/REST Web Services
Experience with SAP PO (Process Orchestrator) for interface development, monitoring, and error reprocessing is a plus

Proven experience supporting business-critical production SAP CRM systems with focus on SLA adherence and customer satisfaction
Experience conducting Root Cause Analysis (RCA) and delivering permanent fixes
Proactively monitors system health - batch jobs, interface queues, workflows, and HANA performance
Contributes to change management - raising, reviewing, and executing production changes following CAB approvals

Hands-on experience integrating LLM APIs
Experience building MCP (Model Context Protocol) servers exposing SAP CRM entities - Cases, RMAs, Customer data - as AI-consumable tools and resources
Experience with AIOps techniques - intelligent ticket triage, incident pattern recognition, and LLM-assisted root cause analysis
Applies Responsible AI practices: PII masking, hallucination guardrails, and AI interaction audit logging

Bachelor's/Master's degree with 8+ years of relevant SAP CRM experience

[Company description if present]