SAP Support Consultant

About the Position

We are looking for an experienced SAP Support Consultant to join a global team supporting a complex enterprise landscape for a leading manufacturer of office equipment and digital solutions.

In this role, you will focus primarily on SAP Sales (SD/MM) support within an SAP ECC environment, working as part of a broader team covering Salesforce CRM and other SAP ERP domains.

You will play a key role in ensuring stable operations, continuous improvements, and effective collaboration with business stakeholders.

Location: Toronto area, Canada (hybrid – ideally 3 days/week in office, but discussable)

Employment Type: Full-time, long-term.

Responsibilities

• Provide L2/L3 support for SAP ECC, primarily in Sales (SD) and Logistics (MM) areas
• Analyze and resolve incidents, service requests, and root causes across O2C processes
• Collaborate with cross-functional teams supporting Salesforce CRM, SAP FI/CO, and SAP BW
• Ensure smooth integration between SAP ECC and Salesforce CRM
• Support Order-to-Cash (O2C) processes, including coordination with finance teams
• Perform minor enhancements, configuration changes, and testing activities
• Participate in continuous improvement initiatives and system optimization
• Communicate effectively with business users in English and provide user support

Requirements

• Strong hands-on experience in SAP ECC, with focus on SD and basic knowledge of MM
• Good understanding of Order-to-Cash (O2C) processes
• Working knowledge of FI/CO integration points (billing, revenue recognition, AR)
• Exposure to Salesforce or other CRM system (integration or business process level)
• Basic understanding of SAP BW / reporting concepts
• Experience in application support (L2/L3) in enterprise environments
• Strong analytical and troubleshooting skills
• Good communication skills in English

Nice to Have

• Experience with SAP-Salesforce integration scenarios
• Knowledge of IDocs, APIs, or middleware (e.g., SAP PI/PO, SAP BTP Integration Suite or MuleSoft)
• Experience in manufacturing or distribution industries

We Offer

• Paid vacation, paid days of sick leave with a doctor's note, and days of paid sick leave without a doctor's note
• Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate
• Support for participation in professional development opportunities (webinars, conferences, trainings, etc.)
• Regular team-building opportunities as well as bi-annual company-wide events