Scheduling Clerk Radiology (Full-time)

About the Position

Scheduling Clerk Radiology (Full-time)

Join Munson Healthcare as a Scheduling Clerk Radiology in Manistee, Michigan. This full-time position involves coordinating complex appointment scheduling and providing exceptional customer service.

Responsibilities

• Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology.
• Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system.
• Provide patients with information on radiology testing, directions, and educational materials.
• Interview callers to obtain a full understanding of what information is being requested.
• Provide high-quality customer service on every call.
• Promote teamwork and call center success.
• Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).

Requirements

• High school graduate and/or equivalent experience in related clerical employment and public contact.
• Medical terminology or knowledge of Radiology not required, but preferred.
• Advanced computer experience, with typing skills of 45 WPM required.
• Previous experience in a call center environment and/or a medical office, preferred.
• The ability to multitask, answer multiple back-to-back phone calls.
• Organizational skills, effective time management, flexibility, and self-motivation are essential.

We Offer

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

About the Company

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Additional Information

• Schedule: This is a full-time benefitted position. M-F no weekends.
• Location: Manistee, Michigan, United States

Are you Munson Material? Apply today!

Munson Healthcare requires all employees to be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.