Senior Account Manager (Media)

About the Position

Captify, now part of Verve Group, is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of Google. We connect the real-time searches from over 2 billion devices globally, powering omnichannel programmatic advertising and real-time insights for the world’s biggest brands. We are seeking a dynamic and client-focused Senior Account Manager (Media) to join our team in London, UK.

This is a hybrid position with three days per week in our London Office (Covent Garden).

Responsibilities

Client Relationship Management

• Build and maintain strong day-to-day relationships with clients with a key focus on retention
• Understand client campaign objectives, campaign goals, and brand positioning
• Act as the primary point of contact for all campaign-related communications such as campaign setups, troubleshooting, and identifying opportunities
• Support senior team members in delivering quarterly business reviews (QBRs) and strategic account reviews
• Manage client expectations and ensure high levels of satisfaction

Campaign & Account Management

• Own the end-to-end campaign lifecycle, including internal briefing, checking accurate trafficking and QA, support for trader optimization, in-flight reporting, and post-campaign analysis
• Coordinate campaign delivery across internal teams ensuring timelines, budgets, and objectives are met
• Monitor campaign performance and provide actionable insights through weekly reporting and PCAs
• Maintain accurate account documentation including briefs, status trackers, and campaign summaries
• Consistently identify opportunities for account growth and upselling services

Internal Collaboration

• Act as the central point of contact between external clients and internal departments (Trading, Ad Ops, Creative, Insights, etc.)
• Help to identify internal platform gaps, challenges, or client needs
• Ensure internal teams are aligned with client expectations and deliverables

Requirements

• 1-2+ years of experience in account management and/or client services, preferably within a media, advertising, or agency environment
• A good understanding of the digital advertising ecosystem, including media types and buys
• Experience supporting or managing omnichannel campaigns across digital channels (e.g., display, online video, and rich media formats)
• Excellent communication, presentation, and stakeholder management skills, with confidence in client-facing situations
• Strong organizational skills with the ability to manage multiple clients, deadlines, and internal stakeholders simultaneously
• Comfortable working in fast-paced, deadline-driven environments with competing priorities
• Proficiency in Microsoft Office and Google Workspace (especially Excel/Sheets and PowerPoint/Slides for reporting and presentations)

Nice to Have

• Experience using programmatic platforms (DSPs/SSPs) for campaign delivery and reporting
• Experience using CRM and reporting tools such as Salesforce
• Experience using data visualization platforms like Tableau (or similar)
• Ability to interpret campaign performance data and translate it into clear, insight-led recommendations and client-ready presentations (PCA decks)

We Offer

• Stay healthy with our Bupa HealthCare Plan with easy access to medical care
• Support your long-term financial security with our Aviva Corporate Pension Scheme, with Verve contributing 3% of your qualifying earnings
• Pick what matters most to you in our Personalized Benefits Platform, with a budget of £50/month
• Recharge with 25 paid vacation days + 3 Wellness days throughout the year, in addition to the public holidays
• Boost your professional knowledge with our annual training budget & internal webinars

About the Company

Captify, now part of Verve Group, is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of Google. Our Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world’s biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony, and Toyota-without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield, and consumers the most relevant digital experiences.

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.