Senior Account Manager (m/w/d)

About the Position

Grey’s mission is to create Famously Effective ideas that move people, businesses, and the world forward, harnessing the power of creativity to solve business challenges and drive growth for some of the world’s most influential brands and companies. We are now looking for a Senior Account Manager (m/w/d) in Hamburg or Düsseldorf to join our team.

About the Role

As a Senior Account Manager (m/w/d) in Hamburg or Düsseldorf, you will be the organizational and operational heart of our client projects. You will be responsible for the independent management and implementation of integrated advertising campaigns, maintaining close client relationships in daily business, and ensuring the excellent quality of our work.

You will work closely with the Account Director / Client Service Director and act as a bridge to our creative, strategic, and production departments. With your experience, you will recognize problems before they arise and help mentor and develop younger team members.

Responsibilities

• Customer Consultation & Project Management: You will be the central point of contact for our clients in daily project business. You will provide competent advice on the implementation of their marketing and advertising activities, understand their brand, and ensure that campaigns are delivered on time and with the highest quality.
• Campaign & Production Management: You will independently manage integrated campaign workstreams across all channels (e.g., TV/Online-Video, Digital, Social Media, Print, and OOH). You will oversee production processes, coordinate closely with project management and external production partners, and attend pre-production meetings and post-production phases.
• Budget & SOW Management: You will create reliable cost estimates and schedules. In coordination with project management and the Account Director, you will monitor project budgets, ensure sound financial controlling, and help keep track of contractually agreed-upon deliverables (Scope of Work) and identify potential for additional business (Organic Growth).
• Cross-Department Collaboration: You will translate client needs into clear tasks for creative, strategy, and production. You will drive the collaborative process and ensure that the creative output consistently meets Grey’s high standards.
• Team Leadership & Mentoring: You will support the Account Director in leading the team and provide technical guidance and mentoring to junior account managers or account executives.

Requirements

• Experience: At least 6 years of relevant professional experience in account management at a creative or digital agency.
• Integrated Campaign Expertise: Proven experience in managing and producing 360-degree projects (especially moving image, digital, social media, and OOH).
• Customer & Communication Skills: Confident and professional demeanor in dealing with clients and the ability to moderate complex projects in a charming, structured, and solution-oriented manner.
• Financial Acumen: Experience in independently creating and managing budgets, schedules, and resource plans.
• Initial Leadership Experience: Enjoyment in sharing knowledge and operationally supporting and mentoring younger team members.
• Mindset: Genuine interest in the clients' business, high quality standards for creative ideas, and the following attributes:
  • Creative: Solution-oriented thinking and finding new ways even in unforeseen challenges.
  • Productive: Highly organized and ensuring timely completion of tasks.
  • Collaborative: Team player who works together with creative and strategy.
  • Adaptable: Maintaining a cool head and flexibility even in high-pressure situations.

We Offer

• An agency where strategic planning and excellent consulting have been central since its inception. Not as a support function, but as a creative driving force.
• Access to all relevant AI tools. From LLMs to image models to custom GPTs, agents, and automation workflows.
• The opportunity to actively contribute to building a boutique within a global network with real scope for design.

Additional Benefits

• Location: Hamburg or Düsseldorf.
• Work from Abroad: Up to 45 days per year.
• 33 vacation days.
• In Düsseldorf: A delicious, healthy canteen and café with decent Americano, Flat White, Chai Matcha Latte, and sometimes even lemon tart...
• In Hamburg: Many great lunch spots around the agency and a sushi bowl delivery service in the building...
• Employee discounts for hundreds of brands.
• Public transport ticket subsidy or bike leasing.
• Subsidies and improved terms for Wellhub access to gyms, yoga, swimming, climbing, Headspace, and more.
• TELUS Employee Assistance Program for counseling and crisis intervention.
• WPP learning platform "Future Readiness Academy".
• Mentorship program.

We believe in the power of diversity and collaboration. Only together can we meet the challenges of today's world. Therefore, we commit to evaluating candidates for the job solely based on their abilities and regardless of age, gender, ethnic origin, sexual orientation, disability, or religion.

Does this sound like an exciting challenge? Great, your contact person Kai Schlüter is looking forward to your application!

For reasons of sustainability and data protection, we ask that you send your application documents exclusively via our applicant platform Greenhouse. We would appreciate it if you could refrain from sending a photo.

GREY is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at [email protected]. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.

Please be aware of the possibility of recruiting fraud. GREY does not conduct interviews via instant messaging platforms and will never request personal financial information such as bank account numbers, credit card information, or payment of any kind during the hiring process. All legitimate communication will come from an official @GREY**.**com email address. If you suspect fraudulent activity, please report it to us immediately. Stay vigilant and protect your personal information.