Senior Account Manager, Singapore

About the Position

Singapore · Full-time, permanent · 5+ years agency account management · English fluent · Reports to the Director

Work mode: Hybrid

Lead our most important APAC relationships

From Singapore holding groups to regional consumer brands, UnFoldMart's APAC clients trust us with their identity, their websites, and their growth. We need a senior account lead who makes every one of them feel like our only client.

You'll own key accounts end to end: the relationship, the plan, the delivery, and the growth, with our design, web, SEO, and performance studio behind you.

Responsibilities

• Key accounts. Be the senior day-to-day lead for our most important APAC clients
• Account planning. Quarterly plans, reviews, and roadmaps that keep clients ahead
• Delivery. Brief the studio clearly, protect timelines, and check quality before anything reaches the client
• Growth. Turn delivery into renewals, upsells, and referrals
• Commercials. Scopes, change requests, estimates, and on-time billing
• New business support. Join pitches for APAC prospects and help close them

Your First 90 Days

• Days 1 to 30: Meet every client you'll lead, audit status, risks, and opportunities
• Days 31 to 60: Account plans agreed with each client, delivery running on schedule
• Days 61 to 90: First upsell or extension signed, and a client health score in place

Requirements

• Have 5+ years in account or client service management at a creative, digital, or marketing agency
• Have led senior client relationships and grown accounts in value
• Are confident with scope, budgets, and commercial conversations
• Work well with remote delivery teams across time zones
• Stay calm and solution-focused when things go wrong

Bonus points: branding, website, or performance marketing projects; experience across Southeast Asia.

We Offer

• S$72,000 to S$95,000 per year, plus a performance bonus
• Senior client ownership and a direct line to the Director
• International colleagues across Europe, India, and Canada
• 18 days of annual leave (Singapore legal minimum: 7 to 14 days by length of service), plus public holidays and medical benefits

How to Apply

Send your CV and a short example of an account you grew: where it started, what you did, and where it ended up.

UnFoldMart is an equal-opportunity employer and considers applications fairly in line with the Tripartite Guidelines on Fair Employment Practices.