Senior Account Manager

About the Position

We are seeking a Senior Account Manager to lead client services for a prestigious international law firm, ensuring exceptional service and business growth. Based in Miami, this individual will oversee on-site operations across multiple locations, including Miami, Boca Raton, and Atlanta, ensuring exceptional client service, operational excellence, financial performance, and employee engagement.

Responsibilities

Client & Account Management

• Serve as the primary point of contact and trusted advisor for senior client stakeholders across multiple office locations
• Build and maintain strong client relationships through proactive communication, partnership, and exceptional service delivery
• Lead monthly and quarterly business reviews, presenting operational metrics, performance data, service trends, and strategic recommendations
• Identify opportunities for process improvement, service enhancements, and innovation initiatives that create value for the client
• Partner with clients to understand evolving business needs and implement solutions that improve efficiency and service outcomes
• Effectively negotiate solutions, resolve escalations, and drive positive outcomes for both the client and business

Multi-Site Operational Leadership

• Provide operational oversight for Miami, Boca Raton, and Atlanta service teams
• Travel periodically to Boca Raton and Atlanta locations to maintain strong stakeholder relationships, support local teams, and ensure consistent service standards
• Ensure all locations meet or exceed contractual obligations, service level agreements, quality standards, and client expectations
• Lead operational planning, workflow optimization, resource allocation, and continuous improvement initiatives
• Utilize reporting tools and operational data to manage performance, productivity, staffing, and quality outcomes
• Drive a culture of accountability, excellence, and proactive problem-solving across all sites

Financial Management

• Own account financial performance, including budget management, forecasting, reporting, and profitability
• Review and manage monthly profit and loss statements, labor allocations, invoicing, and operational expenses
• Identify opportunities to improve operational efficiency while maintaining exceptional service standards
• Partner with finance teams on budgeting, forecasting, and strategic business planning activities
• Make informed business decisions that positively impact account performance and client satisfaction

People Leadership & Development

• Lead, coach, and develop a team of approximately 5-10 employees across multiple locations
• Foster a positive, inclusive, and high-performing team culture focused on collaboration, accountability, and service excellence
• Manage the full employee lifecycle, including recruitment, onboarding, training, performance management, succession planning, and employee development
• Serve as a visible and approachable leader who inspires trust, engagement, and strong team performance
• Promote cross-training and professional development opportunities to strengthen team capability and service continuity

Requirements

• Bachelor's degree or equivalent professional experience
• 6+ years of leadership experience within client services, operations management, and hospitality in legal services or the banking industry
• Previous experience leading a team of around 5-10 staff
• Demonstrated success managing client relationships and overseeing complex service delivery operations
• Strong financial acumen, including experience managing budgets, forecasting, reporting, and P&L responsibility
• Proven ability to present data, operational metrics, and business recommendations to senior stakeholders
• Experience leading and developing teams in a multi-site environment
• Strong operational management, problem-solving, and decision-making capabilities
• Exceptional interpersonal, communication, presentation, and negotiation skills
• Hospitality-minded leadership style with a genuine passion for supporting clients, teams, and business partners
• Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and reporting tools

We Offer

• Competitive salary range: USD 91790 - USD 146806 yearly
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages
• Parental leave, adoption assistance, tuition assistance, and employer/partner discounts

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Additional Information

• Location: Downtown Miami/Brickell gateway, Miami, FL
• Schedule: Monday-Friday 8am-5pm with a 1-hour unpaid lunch break; some flexibility is required
• Work model: Fully onsite

RRD is an Equal Opportunity Employer, including disability/veterans. We value innovation, authenticity, and integrity. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.