Senior Accounts Management Manager

About the Position

Remote US

At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the Team

The Account Management team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. This team also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.

About the Role

Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Senior Accounts Management Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high-profile, customer-facing role requiring outstanding results-oriented, relationship and program management skills.

This role oversees a portfolio of Affirm’s strategic accounts with the goal of driving ambitious results across the business. Success in this role entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills and excellent executive presence including written and verbal communications.

Responsibilities

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships
• Oversee a large portfolio of key strategic accounts and be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
• Lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines
• Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.
• Orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall customer satisfaction and business results
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants

Requirements

• Bachelor’s degree with 7-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact
• Experience negotiating and closing large, complex commercial contracts for F100 companies
• Strong written and verbal communication skills, including the ability to give compelling presentations
• Experience in leading cross-functional projects with a high attention to detail
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
• Comfortable using Salesforce and standard BI tools
• Comfortable with travel 10% - 20% of the time

We Offer

• Competitive salary range: $205,000 - $306,250 per year
• Equity Grade - 8
• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

About the Company

Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.

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