Senior Agentic Business Analyst

About the Position

Ciklum is looking for a Senior Agentic Business Analyst to join our team full-time in the Czech Republic. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we engineer technology that redefines industries and shapes the way people live.

Responsibilities

• Conduct Process Discovery: Partner with human agents to shadow workflows, conduct detailed process walkthroughs, and map end-to-end "as-is" processes across 50+ operational areas.
• Evaluate & Classify Opportunities: Assess candidate processes against structured criteria to qualify and categorize them for Robotic Process Automation (RPA), Intelligent Document Processing (IDP), or Agentic AI (Azure specific).
• Calculate ROI & Prioritize: Develop business cases and cost-benefit analyses to build a high-value automation roadmap.
• Draft Documentation: Author comprehensive Process Definition Documents (PDDs) that translate business requirements into clear specifications for developers.
• Design Human-in-the-Loop Workflows: Architect "to-be" processes that eliminate operational bottlenecks and create seamless handoffs between automation tools and human agents for exception handling.
• Lead Testing & Implementation: Collaborate with automation developers during build cycles, define test scenarios, and lead User Acceptance Testing (UAT) with operational teams.
• Manage Change & Enablement: Serve as the liaison between technical teams and operations, guiding change management efforts and training human agents to interact with new automated systems.
• Track Post-Launch Metrics: Establish operational KPIs (e.g., handle time reduction, error rates, bot utilization) to measure benefit realization and continuous improvement.

Requirements

• Experience in Automation Delivery: 3–5+ years of experience as a Business Analyst, Solution Architect, or Process Consultant specifically focused on RPA (e.g., UiPath, Automation Anywhere, Power Automate) and AI/ML integrations (e.g., OCR, IDP, LLMs, Azure).
• Process Modelling Mastery: Advanced proficiency in process mapping methodologies (BPMN 2.0) and tools like Lucidchart, Visio, or ARIS.
• Analytical & ROI Modelling Skills: Strong data-gathering and analytical skills to quantify process volumes, exception rates, potential time savings, and financial return on investment.
• Stakeholder & Front-Line Engagement: Proven ability to work directly with operational agents, translating hands-on feedback and edge cases into precise technical requirements.
• Agile/SDLC Experience: Solid understanding of Agile frameworks, managing automation backlogs, writing user stories, and defining acceptance criteria.
• Process Optimization Mindset: Demonstrated ability to evaluate whether a process needs rule-based automation, AI enhancements, or fundamental process re-engineering before automating.

Nice to Have

• Preferred Certifications: Recognized certifications in RPA platforms (e.g., UiPath Certified Business Analyst), Lean Six Sigma (Green/Black Belt), or Agile frameworks (CSPO/PSPO).

We Offer

• Flexible working hours
• Home office option
• 5 weeks of holiday
• 5 sick days
• Multisport Card
• Meal allowance
• Internal trainings including workshops and seminars
• Paid certifications and technical as well as soft-skills training
• Possibility to participate in international conferences
• Fresh fruit, coffee, and a weekly company breakfast in the office
• Loyalty bonus after 5, 10, 15, and more years with the company
• Referral bonus programme
• Corporate events including team building, outdoor activities, Christmas party, health week, summer ice cream, and more
• Hybrid and remote working options available across our Czech offices in Prague, Hradec Králové, and Zlín

About the Company

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. With delivery centers in Prague, Hradec Králové, and Zlín, our Czech team delivers end-to-end solutions across industries. Here, innovation thrives through collaboration, and every idea drives our partners' success.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.